# segment update cron removing and adding contacts! **URL:** \ **Category:** Product Support\ **Created:** [August 31, 2016, 5:30pm UTC](https://forum.mautic.org/t/segment-update-cron-removing-and-adding-contacts/5139 "2016-08-31T17:30:10Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![fcatanza](https://avatars.discourse-cdn.com/v4/letter/f/45deac/32.png) [@fcatanza](https://forum.mautic.org/u/fcatanza)\ **Post date:** [August 31, 2016, 5:30pm UTC](https://forum.mautic.org/t/segment-update-cron-removing-and-adding-contacts/5139/1 "2016-08-31T17:30:10Z")
I have 2.1.1 and the crons setup staggered every 15 minutes, etc. I have a segment which is based on “visiting a URL”. After I create the segment, people got added to it correctly. Then after a little while, the cron segment:update REMOVES THOSE PEOPLE. Then after a little while, the cron segment:update ADDS THE PEOPLE AGAIN? It seems Mautic is incorrectly disqualifying contacts from a segment and removes them. Then when it runs again it realizes that the people belong in the segment and re-adds them. This is wreaking havoc with a campaign that is triggered by the people being added to the segment!!! I suspect there is some error in how it judges someone no longer belongs in the segment and/or is timing out. The thing is, if I run in in a console, segment:update is pretty quick and I allow plenty of time to finish. Can someone help? This has been happening since 2.0 and I was hoping it was fixed, but it is not. Here is an example output: Rebuilding contacts for segment 21 852 total contact(s) to be added in batches of 300 0/852 [\>---------------------------] 0% 85/852 [==\>-------------------------] 9% 170/852 [=====\>----------------------] 19% 255/852 [========\>-------------------] 29% 340/852 [===========\>----------------] 39% 425/852 [=============\>--------------] 49% 510/852 [================\>-----------] 59% 595/852 [===================\>--------] 69% 680/852 [======================\>-----] 79% 765/852 [=========================\>–] 89% 850/852 [===========================\>] 99% 852/852 [============================] 100% 0 total contact(s) to be removed in batches of 300 852 contact(s) affected The above runs in undcer 1 minute. Then 15 minutes later: Rebuilding contacts for segment 21 2 total contact(s) to be added in batches of 300 0/2 [\>---------------------------] 0% 1/2 [==============\>-------------] 50% 2/2 [============================] 100% 501 total contact(s) to be removed in batches of 300 0/501 [\>---------------------------] 0% 50/501 [==\>-------------------------] 9% 100/501 [=====\>----------------------] 19% 150/501 [========\>-------------------] 29% 200/501 [===========\>----------------] 39% 250/501 [=============\>--------------] 49% 300/501 [================\>-----------] 59% 350/501 [===================\>--------] 69% 400/501 [======================\>-----] 79% 450/501 [=========================\>–] 89% 500/501 [===========================\>] 99% 501/501 [============================] 100% 503 contact(s) affected ---
**Author:** ![fcatanza](https://avatars.discourse-cdn.com/v4/letter/f/45deac/32.png) [@fcatanza](https://forum.mautic.org/u/fcatanza)\ **Post date:** [August 31, 2016, 5:30pm UTC](https://forum.mautic.org/t/segment-update-cron-removing-and-adding-contacts/5139/2 "2016-08-31T17:30:10Z")
I have 2.1.1 and the crons setup staggered every 15 minutes, etc. I have a segment which is based on “visiting a URL”. After I create the segment, people got added to it correctly. Then after a little while, the cron segment:update REMOVES THOSE PEOPLE. Then after a little while, the cron segment:update ADDS THE PEOPLE AGAIN? It seems Mautic is incorrectly disqualifying contacts from a segment and removes them. Then when it runs again it realizes that the people belong in the segment and re-adds them. This is wreaking havoc with a campaign that is triggered by the people being added to the segment!!! I suspect there is some error in how it judges someone no longer belongs in the segment and/or is timing out. The thing is, if I run in in a console, segment:update is pretty quick and I allow plenty of time to finish. Can someone help? This has been happening since 2.0 and I was hoping it was fixed, but it is not. Here is an example output: Rebuilding contacts for segment 21 852 total contact(s) to be added in batches of 300 0/852 [\>---------------------------] 0% 85/852 [==\>-------------------------] 9% 170/852 [=====\>----------------------] 19% 255/852 [========\>-------------------] 29% 340/852 [===========\>----------------] 39% 425/852 [=============\>--------------] 49% 510/852 [================\>-----------] 59% 595/852 [===================\>--------] 69% 680/852 [======================\>-----] 79% 765/852 [=========================\>–] 89% 850/852 [===========================\>] 99% 852/852 [============================] 100% 0 total contact(s) to be removed in batches of 300 852 contact(s) affected The above runs in undcer 1 minute. Then 15 minutes later: Rebuilding contacts for segment 21 2 total contact(s) to be added in batches of 300 0/2 [\>---------------------------] 0% 1/2 [==============\>-------------] 50% 2/2 [============================] 100% 501 total contact(s) to be removed in batches of 300 0/501 [\>---------------------------] 0% 50/501 [==\>-------------------------] 9% 100/501 [=====\>----------------------] 19% 150/501 [========\>-------------------] 29% 200/501 [===========\>----------------] 39% 250/501 [=============\>--------------] 49% 300/501 [================\>-----------] 59% 350/501 [===================\>--------] 69% 400/501 [======================\>-----] 79% 450/501 [=========================\>–] 89% 500/501 [===========================\>] 99% 501/501 [============================] 100% 503 contact(s) affected ---
**Author:** ![coh998](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@coh998](https://forum.mautic.org/u/coh998)\ **Post date:** [October 31, 2016, 12:25pm UTC](https://forum.mautic.org/t/segment-update-cron-removing-and-adding-contacts/5139/3 "2016-10-31T12:25:40Z")
I have a similar problem, and it’s quite serious. Update Segments cron runs twice a day, once at midnight and once at 06:00. The midnight run is removing X number of contacts from the unsubscribe segment, then the morning run is adding same X number back in. Why is Update Segments _ever_ removing _any_ contacts from the _Unsubscribe_ segment for any reason?!