# Send button missing, but "send example" button visible and works

**URL:** <https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903>\
**Category:** Product Support\
**Created:** [November 9, 2023, 10:53pm UTC](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903 "2023-11-09T22:53:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![wesyah234](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wesyah234/32/1732_2.png) [@wesyah234](https://forum.mautic.org/u/wesyah234)\
**Post date:** [November 9, 2023, 10:53pm UTC](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903/1 "2023-11-09T22:53:30Z")

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**Your software**  
My Mautic version is: 4.4.10  
My PHP version is: 8.0  
My Database type and version is: mysql

[Softaculous](https://softaculous.com/) install via cpanel.

 ![Screen Shot 2023-11-09 at 4.48.54 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/eadad4bfca565b5039f98c23ac03ee45fd428a15.png)

**Your problem**  
My problem is: I don’t see the “send” button, which I see in every tutorial I follow. What should I look for to troubleshoot this?

These errors are showing in the log:

Steps I have tried to fix the problem:

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 10, 2023, 9:31am UTC](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903/2 "2023-11-10T09:31:52Z")

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Hello, this happens, because you created a template email, whoch can be sent as a campaign step, not as an inividual send.

Here is more info about the difference between template email and segment email.

[https://joeykeller.com/knowledge-base-2/mautic-onboarding/create-your-first-segment-or-template-email-with-mautic/](https://joeykeller.com/knowledge-base-2/mautic-onboarding/create-your-first-segment-or-template-email-with-mautic/)

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**Author:** ![wesyah234](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wesyah234/32/1732_2.png) [@wesyah234](https://forum.mautic.org/u/wesyah234)\
**Post date:** [November 10, 2023, 3:02pm UTC](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903/3 "2023-11-10T15:02:25Z")

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Thank you so much!!

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [November 12, 2023, 3:02am UTC](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903/4 "2023-11-12T03:02:28Z")

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