# Send transactional email to contact even when DNC (in Mautic 4)

**URL:** <https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [May 21, 2025, 4:22am UTC](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699 "2025-05-21T04:22:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![iparker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/iparker/32/1936_2.png) [@iparker](https://forum.mautic.org/u/iparker)\
**Post date:** [May 21, 2025, 4:22am UTC](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699/1 "2025-05-21T04:22:00Z")

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Hello,

Is there a way in Mautic (or via the API) to send transactional emails that are also sent/delivered when the contact is DNC?

We are using Mautic version 4.4.11.

I read at [Understand the Difference: Transactional and Marketing Emails in Mautic - Mautic Knowledgebase](https://kb.mautic.org/article/understand-the-difference-transactional-and-marketing-emails-in-mautic.html) that this is possible starting with Mautic 5.

Is this possible in Mautic 5? Is there a way to implement this behavior in Mautic 4?

Unfortunately, I have great respect/fear about upgrading our huge Mautic system…

Thanks for your tips and help.

Best regards,

Timo

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 21, 2025, 11:22am UTC](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699/2 "2025-05-21T11:22:58Z")

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I think now it’s pretty safe to upgarde to M5.  
You can reach similar behaviour by creating process, where you segments DNC contact, and then remove the built in DNC with a campaign step. Maybe you would TAG them to make sure you are not sending them marketing emails, just transactionals.

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**Author:** ![iparker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/iparker/32/1936_2.png) [@iparker](https://forum.mautic.org/u/iparker)\
**Post date:** [May 21, 2025, 11:41am UTC](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699/3 "2025-05-21T11:41:31Z")

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Hi Joey,

thanks for your reply. I will test this.

So it’s right that this feature is available in mautic 5?

Do you did the upgrade and use mautic 5 for yourself and your customers?

Best regards,

Timo

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 21, 2025, 2:02pm UTC](https://forum.mautic.org/t/send-transactional-email-to-contact-even-when-dnc-in-mautic-4/35699/4 "2025-05-21T14:02:31Z")

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We are in the process of upgrading, but we have abunch already with M5.  
Sending email has changed a bit, you need to make sure:

- proper transport is used (plugin or vendor) and DSN is properly configured
- you use the right plugins for feedback loops
- sync (immediate) OR doctrine (db based) queueing is set up
- new cron command is used, you need to ‘consume’ the emails from now on 🙂

Let me know if you need additional help.