# SendGrid API - BCC doesnt work
**URL:** https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055
**Category:** Product Support
**Tags:** mautic-4
**Created:** [March 15, 2022, 10:32am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055 "2022-03-15T10:32:51Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@CarlJohan](https://forum.mautic.org/u/CarlJohan)
#### Post date: [March 15, 2022, 10:32am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/1 "2022-03-15T10:32:51Z")
**Your software**
My Mautic version is: 4.2
My PHP version is: 7.4.28
My Database type and version is: 10.3.34-MariaDB-log-cll-lve
**Your problem**
My problem is: I’m sending through SendGrid API. Everything works great except the BCC receivers. If I add a BCC receiver in the email template they simply don’t get an email. The email sends as it is supposed to, just nothing goes to the BCC receiver. There are no error messages.
These errors are showing in the log: - No error messages
Steps I have tried to fix the problem:
- Many different BCC email addresses
- Tried with 1, 2 and 3 BCC email addresses
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### Author:  [@wlsfh](https://forum.mautic.org/u/wlsfh)
#### Post date: [April 1, 2022, 10:10am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/2 "2022-04-01T10:10:07Z")
Hi
I noticed the very same issue here.
No logs, no nothing. It could be an issue withing SendGrid API.
Have you reached out to their customer service?
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### Author:  [@CarlJohan](https://forum.mautic.org/u/CarlJohan)
#### Post date: [April 1, 2022, 11:49am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/3 "2022-04-01T11:49:01Z")
Got nothing to do with SendGrid, it’s in Mautic, acc to our internal planning, we should have a fix end of April, if so, I’ll post it here.
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### Author:  [@wlsfh](https://forum.mautic.org/u/wlsfh)
#### Post date: [April 1, 2022, 12:55pm UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/4 "2022-04-01T12:55:43Z")
Good to know as lately there were issues on SendGrid.
Will wait for updates then.
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### Author:  [@wlsfh](https://forum.mautic.org/u/wlsfh)
#### Post date: [April 1, 2022, 8:13pm UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/5 "2022-04-01T20:13:49Z")
So I went a bit deeper and noticed the following:
When I use SendGrid
1. BCC does not work
2. TO works with any email address (final recipient)
When I use my own ‘SMTP’
1. BCC does work with any email address
2. TO doesn’t (final recipient doesn’t receive a notification)
For now, I bypassed the BCC issue, using SendGrid and setting up two trigger events:
1. ‘Send email to contact’ without any BCC
2. ‘Send email to user’ using the email address I’d used if it BCC worked.
Hope it helps
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### Author:  [@wlsfh](https://forum.mautic.org/u/wlsfh)
#### Post date: [June 12, 2022, 8:39pm UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/6 "2022-06-12T20:39:12Z")
Was it fixed? Doesn’t seem to be working for me…
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### Author:  [@marc.beinder](https://forum.mautic.org/u/marc.beinder)
#### Post date: [July 14, 2022, 4:06am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/7 "2022-07-14T04:06:32Z")
Is there any movement on this? BCC logging still isn’t working on Mautic 4.4.0
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### Author:  [@CarlJohan](https://forum.mautic.org/u/CarlJohan)
#### Post date: [July 15, 2022, 7:30am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/8 "2022-07-15T07:30:56Z")
Hi @marc.beinder , I had someone write some php code, happy to send it over, but I use mailgun API, and that plugin uses swiftmail transporter (not sure what that is really), so the code is in that “file”.
Let me know if you want me to send it over.
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### Author:  [@marc.beinder](https://forum.mautic.org/u/marc.beinder)
#### Post date: [July 15, 2022, 9:05pm UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/9 "2022-07-15T21:05:41Z")
@CarlJohan That would be great! DM me and I’ll give you my email.
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### Author:  [@tornmarketing](https://forum.mautic.org/u/tornmarketing)
#### Post date: [March 14, 2024, 8:34am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/10 "2024-03-14T08:34:24Z")
Hey team
Checking in did this issue ever get resolved?
Need to add in a BCC for hubspot tracking asap - unable to find a recent git issue and testing the latest I am seeing nothing hitting sendgrid activities
Found this closed issue from 2021 (closed because of being stale)
>
>
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> \## Bug Description
> I have Mautic configured to use SendGrid API. I have created a SendGrid API key with full access.
>
> I created an email in Mautic with a BCC. When I send the email, the recipient receives the email, but the BCC does not.
>
> I have another Mautic installation using Elastic Email, and the BCC does receive the email properly under the same circumstances.
>
> I have also used PostMan to test calling the SendGrid API directly with the same SendGrid API key and a BCC, and the BCC receives the email properly in this scenario.
>
> I checked the SendGrid logs and they do not show any emails going to the BCC.
>
> | Q | A
> | --- | ---
> | Mautic version | 3.3.3
> | PHP version | 7.3.23
> | Browser | Chrome 92.0.4515.131
> \### Steps to reproduce
> 1. Configure Mautic to use SendGrid API
> 2. In Mautic, create an email with a BCC
> 3. Send the email from step 2 to a segment
> 4. The recipient receives the email but the BCC does not
>
> \### Log errors
> Nothing relevant, just a bunch of "Invalid clickthrough value" errors.
>
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### Author:  [@tornmarketing](https://forum.mautic.org/u/tornmarketing)
#### Post date: [March 14, 2024, 8:36am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055/11 "2024-03-14T08:36:47Z")
Any known work arounds would be appreciated
Sendgrid global account BCC has been retired
> **[Underused Mail Setting Retirement](https://docs.sendgrid.com/ui/account-and-settings/retired-mail-settings)**
>
> This page explains the changes to Twilio SendGrid mail settings coming in Q1 2020