# Sendgrid bounces don't match what is getting flagged in Mautic

**URL:** <https://forum.mautic.org/t/sendgrid-bounces-dont-match-what-is-getting-flagged-in-mautic/12101>\
**Category:** Product Support\
**Created:** [December 21, 2019, 12:34am UTC](https://forum.mautic.org/t/sendgrid-bounces-dont-match-what-is-getting-flagged-in-mautic/12101 "2019-12-21T00:34:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tornmarketing](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tornmarketing/32/11603_2.png) [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\
**Post date:** [December 21, 2019, 12:34am UTC](https://forum.mautic.org/t/sendgrid-bounces-dont-match-what-is-getting-flagged-in-mautic/12101/1 "2019-12-21T00:34:33Z")

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**Your software**  
My Mautic version is: v2.15.3  
My PHP version is: 7.2

**Your problem**  
My problem is:  
I have turned on bounce management for sendgrid on a few accounts and noticed that the bounces recorded in Mautic are x5 of what they are in Sendgrid.  
I will look up a contact that has read the email and has bounced, their email has gone through successfully in Sendgrid but has been recorded as a bounce in Mautic.

I have no other bounce management systems in place other than Sendgrid

I suspect its related to soft bounces, where Sendgrid will attempt 3 times until it fails but sends back the first bounce regards which is flagged in Mautic as a Bounce (DNC)

ie 552 5.2.2 The email account that you tried to reach is over quota  
This is a 5xx error but is really a soft bounce recorded in Mautic and successfully delivered in Sendgrid

These errors are showing in the log:

Steps I have tried to fix the problem:

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<div class="post-metadata">

**Author:** ![tornmarketing](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tornmarketing/32/11603_2.png) [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\
**Post date:** [December 21, 2019, 12:52am UTC](https://forum.mautic.org/t/sendgrid-bounces-dont-match-what-is-getting-flagged-in-mautic/12101/2 "2019-12-21T00:52:58Z")

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Thinking “dropped” might be a better option than the bounced

Although the feedback will be delayed 1 send broadcast, will mean that Sendgrid will be mirroring the actually managed bounced list rather than all bounces (soft/hard)

Alternative thinking would be to use Integromat and sync the managed Sendgrid bounced list via API on a daily cycle