# Sendgrid Webhook - Bounce Management Not Working

**URL:** <https://forum.mautic.org/t/sendgrid-webhook-bounce-management-not-working/11275>\
**Category:** Product Support\
**Created:** [October 1, 2019, 6:13pm UTC](https://forum.mautic.org/t/sendgrid-webhook-bounce-management-not-working/11275 "2019-10-01T18:13:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![masidus](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/masidus/32/878_2.png) [@masidus](https://forum.mautic.org/u/masidus)\
**Post date:** [October 1, 2019, 6:13pm UTC](https://forum.mautic.org/t/sendgrid-webhook-bounce-management-not-working/11275/1 "2019-10-01T18:13:16Z")

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**Your software**  
My Mautic version is: 2.15.0  
My PHP version is: 7.2.22

**Your problem**  
My problem is: I have taken the necessary steps to enable bounce management via the Sendgrid webhook - [https://www.mautic.org/docs/en/emails/bounce\_management.html](https://www.mautic.org/docs/en/emails/bounce_management.html) - and when testing my target URL - [http://mautic.masidus.com/mailer/sendgrid\_api/callback](http://mautic.masidus.com/mailer/sendgrid_api/callback) - I am receiving the ‘success’ message but my contacts are not being marked in anyway, I’m getting no feedback in the logs and I am at a serious loss as to why this is happening!

These errors are showing in the log: There are no errors in the log at all. When I was still getting errors for ignore\_user\_abort variable, every time I would send test data using the option on Sendgrid, I would get a note in the log with the same time just warning that ignore\_user\_abort was disabled for security reasons, meaning Mautic should be receiving the appropriate data but I can’t seem to find it anywhere.

Steps I have tried to fix the problem: Different callback URIs, checking logs, implemented a fix from one of the developers where a string for 2.15.0 was wrong which prompted the original ‘success’ message. I’ve heard that this is an issue for other people and I’m really struggling to find a solution. Had to install 2.15.0 as 2.15.1/2.15.2 were both bugged and the installer never finished, confirmed by other Mauticers and my hosting management provider.

Thank you for your time! 🙂

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 3:49pm UTC](https://forum.mautic.org/t/sendgrid-webhook-bounce-management-not-working/11275/2 "2019-10-17T15:49:09Z")

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A post was merged into an existing topic: [Bounces & Sendgrid](https://forum.mautic.org/t/bounces-sendgrid/5777)

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 3:49pm UTC](https://forum.mautic.org/t/sendgrid-webhook-bounce-management-not-working/11275/3 "2019-10-17T15:49:10Z")

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