# sent mails, not received
**URL:** https://forum.mautic.org/t/sent-mails-not-received/6261
**Category:** Product Support
**Created:** [October 17, 2016, 8:30pm UTC](https://forum.mautic.org/t/sent-mails-not-received/6261 "2016-10-17T20:30:01Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@tommisala](https://forum.mautic.org/u/tommisala)
#### Post date: [October 17, 2016, 8:30pm UTC](https://forum.mautic.org/t/sent-mails-not-received/6261/1 "2016-10-17T20:30:01Z")
Hi everyone,
i set up mautic on my server to do some marketing automation,
i created a form, and everything works great.
I set up smtp email configuration, the test mail goes throu just fine, but if someone signs up the email i set up to be sent is sent, but the user doesn’t receive it.
In the graph for sent emails i can see it, but when i check my mailbox it is not there, not even in spam or any other folder…
not sure how to fix it.
I tried switching to php, test email is sent, if i go into a contact and send a custom email it gets sent and it gets received, but the email i set up to be sent on signup doesn’t show up in mailbox. not sure y… hope someone can help me.
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### Author:  [@tommisala](https://forum.mautic.org/u/tommisala)
#### Post date: [October 17, 2016, 8:30pm UTC](https://forum.mautic.org/t/sent-mails-not-received/6261/2 "2016-10-17T20:30:01Z")
Hi everyone,
i set up mautic on my server to do some marketing automation,
i created a form, and everything works great.
I set up smtp email configuration, the test mail goes throu just fine, but if someone signs up the email i set up to be sent is sent, but the user doesn’t receive it.
In the graph for sent emails i can see it, but when i check my mailbox it is not there, not even in spam or any other folder…
not sure how to fix it.
I tried switching to php, test email is sent, if i go into a contact and send a custom email it gets sent and it gets received, but the email i set up to be sent on signup doesn’t show up in mailbox. not sure y… hope someone can help me.
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### Author:  [@Elenchus](https://forum.mautic.org/u/Elenchus)
#### Post date: [October 17, 2016, 10:02pm UTC](https://forum.mautic.org/t/sent-mails-not-received/6261/3 "2016-10-17T22:02:08Z")
Are your CRON jobs configured correctly?
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### Author:  [@tommisala](https://forum.mautic.org/u/tommisala)
#### Post date: [October 17, 2016, 10:04pm UTC](https://forum.mautic.org/t/sent-mails-not-received/6261/4 "2016-10-17T22:04:02Z")
haven’t been able to post a reply yet, but i was able to fix everything by moving it to [mautic.com](http://mautic.com),
my server provider doesn’t allow more than one cron query, so i can’t run it on there… need to look for a different hosting i guess! thanks for the reply!
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### Author:  [@Elenchus](https://forum.mautic.org/u/Elenchus)
#### Post date: [October 17, 2016, 10:09pm UTC](https://forum.mautic.org/t/sent-mails-not-received/6261/5 "2016-10-17T22:09:08Z")
Ok, great. There are sites around that run cron jobs like [https://cron-job.org/en/](https://cron-job.org/en/)
I haven’t used them, but that might be an easier solution for you than changing your hosting