# Separate Implementation Category from "Marketing Use" Category
**URL:** https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072
**Category:** Site Feedback
**Created:** [December 18, 2021, 8:57pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072 "2021-12-18T20:57:20Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@ericgr](https://forum.mautic.org/u/ericgr)
#### Post date: [December 18, 2021, 8:57pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/1 "2021-12-18T20:57:20Z")
My idea is: Provide a specific place where people using Mautic for marketing can support one another with the use of the tool. Have campaign questions? Want to understand how reports work? Thinking about a best practice for SMS inside of a mautic campaign? etc.
I think these groups of people would benefit from this idea:
Marketers
Why I think they would benefit from this idea:
Right now, all support questions are bundled together and I don’t see a lot of ‘marketing-related’ topics getting answered. The vast majority are related to getting Mautic to run correctly.
Any code or resources to support this idea:
Sure
Are you willing to work on this idea?:
Yes - though it’s probably as simple as just creating a new Category in this forum.
What skills and resources do you need to explore this further?
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [October 30, 2023, 4:39pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/2 "2023-10-30T16:39:10Z")
Hi there!
I just happened across this as it’s in the product ideas section rather than feedback, but I think it’s a great idea. [@moderators](https://forum.mautic.org/groups/moderators) how do you feel about having a separation between product support and marketing support?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [October 30, 2023, 4:56pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/3 "2023-10-30T16:56:19Z")
We can try it.
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### Author:  [@ericgr](https://forum.mautic.org/u/ericgr)
#### Post date: [October 30, 2023, 5:13pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/4 "2023-10-30T17:13:18Z")
Sorry its in the wrong place! “How to actually use this platform” is documentation that I see missing from most marketing automation/CRM platforms, and I think this could be a distinguishing feature of Mautic.
Also, that post was two years ago??
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [October 30, 2023, 5:27pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/5 "2023-10-30T17:27:17Z")
Yeah sorry! I came across it when searching for categories - as in, Mautic categories - by chance! 🤦
We’re building that to some extend at [https://kb.mautic.org](https://kb.mautic.org) - and also of course the docs which we’re replatforming. But I also totally get what you mean about separating out the product-specific questions from the marketing-specific questions. Both from the perspective of people answering, but also because it could also be a good way to pull people towards Mautic if we have loads of useful resources!
I just don’t want to cause more work for the mods!
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [November 10, 2023, 12:48pm UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/6 "2023-11-10T12:48:20Z")
Hi folks,
I’ve created a [Marketing Support](https://forum.mautic.org/c/marketing-support/109) category and renamed the old one to Product Support - I kept the slug the same as we have a lot of inbound links there.
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### Author:  [@system](https://forum.mautic.org/u/system)
#### Post date: [November 12, 2023, 12:48am UTC](https://forum.mautic.org/t/separate-implementation-category-from-marketing-use-category/22072/7 "2023-11-12T00:48:43Z")
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