# SES setting lost my password **URL:** \ **Category:** Product Support\ **Created:** [November 11, 2016, 4:11am UTC](https://forum.mautic.org/t/ses-setting-lost-my-password/6514 "2016-11-11T04:11:25Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Bill\_Wu](https://avatars.discourse-cdn.com/v4/letter/b/e9a140/32.png) [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Post date:** [November 11, 2016, 4:11am UTC](https://forum.mautic.org/t/ses-setting-lost-my-password/6514/1 "2016-11-11T04:11:25Z")
It seems that I need to reset my password in Mautic but my case is a little complicated. I was trying to set the AMAZON SES email service and was keying in credential from amazon to my Mautic setting. During the process, I input a string of letters and numbers in the setting BUT failed. Because of such an action, today when i try to log-in to my Mautic, the password has changed. I think this is because of my action on the credential I made on the setting. Now Ii forgot the long string of letters which I need to key in. I was then trying to alter the password from the user’s database during the moment i saw the long string of letters. However I mistakenly delete it without copying and key in a new password which I thought I could reset the old password from there - this is a big mistake i made. Now, I have my new password made in the user database but this is not going to allow me to log in to Mautic because the long string is needed instead which I had deleted and forgotten. Would you administrator PM me at [billwpwu@gmail.com](mailto:billwpwu@gmail.com) and help me on my case ?? Also, i was not able to restore the old user database I should had. ---
**Author:** ![Bill\_Wu](https://avatars.discourse-cdn.com/v4/letter/b/e9a140/32.png) [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Post date:** [November 11, 2016, 4:11am UTC](https://forum.mautic.org/t/ses-setting-lost-my-password/6514/2 "2016-11-11T04:11:25Z")
It seems that I need to reset my password in Mautic but my case is a little complicated. I was trying to set the AMAZON SES email service and was keying in credential from amazon to my Mautic setting. During the process, I input a string of letters and numbers in the setting BUT failed. Because of such an action, today when i try to log-in to my Mautic, the password has changed. I think this is because of my action on the credential I made on the setting. Now Ii forgot the long string of letters which I need to key in. I was then trying to alter the password from the user’s database during the moment i saw the long string of letters. However I mistakenly delete it without copying and key in a new password which I thought I could reset the old password from there - this is a big mistake i made. Now, I have my new password made in the user database but this is not going to allow me to log in to Mautic because the long string is needed instead which I had deleted and forgotten. Would you administrator PM me at [billwpwu@gmail.com](mailto:billwpwu@gmail.com) and help me on my case ?? Also, i was not able to restore the old user database I should had.