# Setting the language does nothing / has no effect

**URL:** <https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039>\
**Category:** Product Support\
**Created:** [December 17, 2019, 11:57am UTC](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039 "2019-12-17T11:57:08Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![process.env](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/process.env/32/1097_2.png) [@process.env](https://forum.mautic.org/u/process.env)\
**Post date:** [December 17, 2019, 11:57am UTC](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039/1 "2019-12-17T11:57:08Z")

</div>

**Your software**  
My Mautic version is: 2.15.3-0  
My PHP version is: 7.1.32

**Your problem**  
If I change the language to Spanish or French their translations get downloaded and I get no errors but the language doesn’t change even after following all the steps detailed here:

**These errors are showing in the log** :  
I get no new errors in my logs after changing the language

**Steps I have tried to fix the problem** :  
-I can see the languages are downloaded in /translations, I removed and redownloaded the Spanish package  
-Deleted the cache (both the /cache folder and in the browser)  
-Logged out then logged in again  
-Restarted the server  
-Set the language to “Spanish” for both the system and my user (who is an Administrator)  
-Changed the permissions of the conf and cache folders to 775  
-Checked that the POST request on setting the language specifies the correct `[locale]`

And then repeated some of these steps in a different order

---

<div class="post-metadata">

**Author:** ![mneumann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mneumann/32/2512_2.png) [@mneumann](https://forum.mautic.org/u/mneumann)\
**Post date:** [June 14, 2020, 1:10am UTC](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039/2 "2020-06-14T01:10:24Z")

</div>

I have the same problem. Changing the default language downloads the translation files but changes nothing, neither on the frontend or the backend.

---

<div class="post-metadata">

**Author:** ![mneumann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mneumann/32/2512_2.png) [@mneumann](https://forum.mautic.org/u/mneumann)\
**Post date:** [June 14, 2020, 12:31pm UTC](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039/3 "2020-06-14T12:31:56Z")

</div>

I managed to resolve the problem. You need to clear the cache for the changes be effective:  
`app/console cache:clear`  
or everything inside the /app/cache folder

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [June 14, 2020, 12:41pm UTC](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039/4 "2020-06-14T12:41:54Z")

</div>

Closed on June 14, 2020, 12:41pm UTC