# Settings Section Not Responding

**URL:** <https://forum.mautic.org/t/settings-section-not-responding/7173>\
**Category:** Product Support\
**Created:** [January 15, 2017, 11:04pm UTC](https://forum.mautic.org/t/settings-section-not-responding/7173 "2017-01-15T23:04:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![myfirsthomenetwork](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@myfirsthomenetwork](https://forum.mautic.org/u/myfirsthomenetwork)\
**Post date:** [January 15, 2017, 11:04pm UTC](https://forum.mautic.org/t/settings-section-not-responding/7173/1 "2017-01-15T23:04:25Z")

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It is taking forever to navigate the settings  
  
  
  
Having successfully installed mautic - I seem to be having issues navigating the Settings [top right] section  
  
  
  
Simply not responding in attempting to navigate to users, configuration …etc  
  
  
  
Currently on php version 5.6.29  
  
  
  
Answers would be much appreciated  
  
  
  
Thanks  
  
  
  
Alex

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<div class="post-metadata">

**Author:** ![myfirsthomenetwork](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@myfirsthomenetwork](https://forum.mautic.org/u/myfirsthomenetwork)\
**Post date:** [January 15, 2017, 11:04pm UTC](https://forum.mautic.org/t/settings-section-not-responding/7173/2 "2017-01-15T23:04:25Z")

</div>

It is taking forever to navigate the settings

Having successfully installed mautic - I seem to be having issues navigating the Settings [top right] section

Simply not responding in attempting to navigate to users, configuration …etc

Currently on php version 5.6.29

Answers would be much appreciated

Thanks

Alex

---

<div class="post-metadata">

**Author:** ![myfirsthomenetwork](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@myfirsthomenetwork](https://forum.mautic.org/u/myfirsthomenetwork)\
**Post date:** [January 17, 2017, 11:01am UTC](https://forum.mautic.org/t/settings-section-not-responding/7173/3 "2017-01-17T11:01:53Z")

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Dedicated server

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<div class="post-metadata">

**Author:** ![myfirsthomenetwork](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@myfirsthomenetwork](https://forum.mautic.org/u/myfirsthomenetwork)\
**Post date:** [January 26, 2017, 11:54am UTC](https://forum.mautic.org/t/settings-section-not-responding/7173/4 "2017-01-26T11:54:57Z")

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Web Server Type: Apache  
Web Server Type Version: 2.4  
PHP Version: Easy Apache 4 5.6  
PHP Error Logs:  
Web Server Error Logs:  
Mautic Version:  
Mautic URL: [mautic.hopefornigeriaonline.com](http://mautic.hopefornigeriaonline.com) [upgraded to php version 7]

Also memory size increased according to the notes below:

Nichole K.

Nichole K. (Liquid Web)

Jan 26, 6:32 AM EST

Hello,

I am creating this ticket per our recent phone call, in which you expressed you were unable access the mautic installation for [http://mautic.hopefornigeriaonline.com/](http://mautic.hopefornigeriaonline.com/). During the call we found that the installation was attempting to exceed the PHP memory limit. We corrected this, however we are still unable to access the configuration of the software. I have opened this ticket so that we can further investigate why this is happening in order to find a solution. Please allow me some time while we look into this. I will be getting back to you with an update as soon we have more information on the matter.

Please let me know if you have any additional questions or concerns in the meantime.

Thank you,

Looking forward to your feedbacck

Kind regards

Alex