# Setup inbox

**URL:** <https://forum.mautic.org/t/setup-inbox/20331>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [July 31, 2021, 8:24pm UTC](https://forum.mautic.org/t/setup-inbox/20331 "2021-07-31T20:24:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![obelix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/obelix/32/1047_2.png) [@obelix](https://forum.mautic.org/u/obelix)\
**Post date:** [July 31, 2021, 8:24pm UTC](https://forum.mautic.org/t/setup-inbox/20331/1 "2021-07-31T20:24:38Z")

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Hello! I want to know how I can receive the responses of my clients to a specific email for example [mybusiness@mydomain.com](mailto:mybusiness@mydomain.com)

Thanks

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [August 1, 2021, 5:11am UTC](https://forum.mautic.org/t/setup-inbox/20331/2 "2021-08-01T05:11:29Z")

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Hi,  
plz follow setup steps in the docs:

> **[Bounce management](https://docs.mautic.org/en/channels/emails/bounce-management)**
>
> . Monitored Email. Since version 1.2.0 Mautic has provided a feature which allows monitoring of IMAP accounts to detect bounced emails and unsubscribe requests.Note that Mautic makes use of append email addresses. The returnpath or the...

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**Author:** ![obelix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/obelix/32/1047_2.png) [@obelix](https://forum.mautic.org/u/obelix)\
**Post date:** [August 2, 2021, 8:13pm UTC](https://forum.mautic.org/t/setup-inbox/20331/3 "2021-08-02T20:13:45Z")

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I have set everything correctly (when I click “test” it says “success”) but when my contacts reply to my emails the reply does not arrive in my inbox

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [August 4, 2021, 11:07am UTC](https://forum.mautic.org/t/setup-inbox/20331/4 "2021-08-04T11:07:21Z")

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Some questions to clarify:

1. Did you test it yourself?
2. Where does the email go? In spam?
3. When you look into the inbox in your email provider, do you see the email?
4. Do you fetch this email with another tool (like gmail)?  
Thx