# Silly mistakes resulted from Email setting **URL:** \ **Category:** Product Support\ **Created:** [November 11, 2016, 7:51am UTC](https://forum.mautic.org/t/silly-mistakes-resulted-from-email-setting/6516 "2016-11-11T07:51:27Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Bill\_Wu](https://avatars.discourse-cdn.com/v4/letter/b/e9a140/32.png) [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Post date:** [November 11, 2016, 7:51am UTC](https://forum.mautic.org/t/silly-mistakes-resulted-from-email-setting/6516/1 "2016-11-11T07:51:27Z")
Hello Escopecz, It seems that I need to reset my password in Mautic but my case is a little complicated. I was trying to set the AMAZON SES email service and was keying in credential from amazon to my Mautic setting. During the process, I input a string of letters and numbers in the setting BUT failed. Because of such an action, today when i try to log-in to my Mautic, the password has changed. I think this is because of my action on the credential I made on the setting. Now Ii forgot the long string of letters which I keyed in. I was then trying to alter the password from the user’s database during the moment i saw the long string of letters. However I mistakenly delete it without copying and key in a new password which I thought I could reset the old password from there - this is a big mistake i made. Now, the new password i keyed in the database does not allow me to log in Mautic. The correct Muatic password should be the long string of letters I keyed way back, however I have no way to recover this string of letters password as I didn’t have a backup by mistake. Would you administrator PM me at [billwpwu@gmail.com](mailto:billwpwu@gmail.com) or answer me on this forum to help me on my case ?? Also, i was not able to restore the old user database I should had. Shall i start all over again by cancel my account in some way to restart from square one ?? ---
**Author:** ![Bill\_Wu](https://avatars.discourse-cdn.com/v4/letter/b/e9a140/32.png) [@Bill\_Wu](https://forum.mautic.org/u/Bill_Wu)\ **Post date:** [November 11, 2016, 7:51am UTC](https://forum.mautic.org/t/silly-mistakes-resulted-from-email-setting/6516/2 "2016-11-11T07:51:27Z")
Hello Escopecz, It seems that I need to reset my password in Mautic but my case is a little complicated. I was trying to set the AMAZON SES email service and was keying in credential from amazon to my Mautic setting. During the process, I input a string of letters and numbers in the setting BUT failed. Because of such an action, today when i try to log-in to my Mautic, the password has changed. I think this is because of my action on the credential I made on the setting. Now Ii forgot the long string of letters which I keyed in. I was then trying to alter the password from the user’s database during the moment i saw the long string of letters. However I mistakenly delete it without copying and key in a new password which I thought I could reset the old password from there - this is a big mistake i made. Now, the new password i keyed in the database does not allow me to log in Mautic. The correct Muatic password should be the long string of letters I keyed way back, however I have no way to recover this string of letters password as I didn’t have a backup by mistake. Would you administrator PM me at [billwpwu@gmail.com](mailto:billwpwu@gmail.com) or answer me on this forum to help me on my case ?? Also, i was not able to restore the old user database I should had. Shall i start all over again by cancel my account in some way to restart from square one ??