# Site offline on XAMPP

**URL:** <https://forum.mautic.org/t/site-offline-on-xampp/9276>\
**Category:** Product Support\
**Created:** [August 22, 2017, 4:34am UTC](https://forum.mautic.org/t/site-offline-on-xampp/9276 "2017-08-22T04:34:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Salvador](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Salvador](https://forum.mautic.org/u/Salvador)\
**Post date:** [August 22, 2017, 4:34am UTC](https://forum.mautic.org/t/site-offline-on-xampp/9276/1 "2017-08-22T04:34:05Z")

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**[h]Hi people**  
  
**I’m making the first installation of Mautic using XAMPP and i’m getting this error massage:[/h]**  
  
   
  
The site is currently offline due to encountering an error.  
  
If the problem persists, please contact the system administrator.  
  
System administrators, check server logs for errors.  
  
  
  
pls help

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**Author:** ![Salvador](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Salvador](https://forum.mautic.org/u/Salvador)\
**Post date:** [August 22, 2017, 4:34am UTC](https://forum.mautic.org/t/site-offline-on-xampp/9276/2 "2017-08-22T04:34:05Z")

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[h]Hi people  
I’m making the first installation of Mautic using XAMPP and i’m getting this error massage:[/h]  
   
The site is currently offline due to encountering an error.  
If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.

pls help

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**Author:** ![andrass](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/andrass/32/524_2.png) [@andrass](https://forum.mautic.org/u/andrass)\
**Post date:** [August 22, 2017, 5:16am UTC](https://forum.mautic.org/t/site-offline-on-xampp/9276/3 "2017-08-22T05:16:24Z")

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I found this typically being a permission error. Do your usual tango in the mautic directory of the web-server:

`chmod -R www-data:www-data .
find . -type f -exec chmod 644 {} ;
find . -type d -exec chmod 755 {} ;`

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<div class="post-metadata">

**Author:** ![Salvador](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Salvador](https://forum.mautic.org/u/Salvador)\
**Post date:** [August 22, 2017, 5:27am UTC](https://forum.mautic.org/t/site-offline-on-xampp/9276/4 "2017-08-22T05:27:50Z")

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Thanks a lot for the support @andrass , [this was the solution](https://www.mautic.org/community/index.php/813-installation-failed-at-step-1-with-xampp/last) for the problem i was facing