# Site Offline **URL:** \ **Category:** Product Support\ **Created:** [March 14, 2016, 12:52am UTC](https://forum.mautic.org/t/site-offline/5754 "2016-03-14T00:52:29Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Jamtibaes](https://avatars.discourse-cdn.com/v4/letter/j/c5a1d2/32.png) [@Jamtibaes](https://forum.mautic.org/u/Jamtibaes)\ **Post date:** [March 14, 2016, 12:52am UTC](https://forum.mautic.org/t/site-offline/5754/1 "2016-03-14T00:52:29Z")
When i finished the installation this message prompt: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. Looking the error\_log inside the folder: #0 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(248): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>get(‘bteap8’) #1 [internal function]: SymfonyComponentDependencyInjectionParameterBagParameterBag-\>SymfonyComponentDependencyInjectionParameterBag{closure}(Array) #2 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(258): preg\_replace\_callback(’/%%|%([^%\s]+)%…’, Object(Closure), ‘y%BteAP8%34D’) #3 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(203): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveString(‘y%BteAP8%34D’, Array) #4 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(232): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(‘y%BteAP8%34D’, Array) #5 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(203): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveString(’%mautic.db\_pass…’, Array) #6 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(193): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(’%mautic.db\_pass…’, Array) #7 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(193): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(Array, Array) #8 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(193): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(Array, Array) #9 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/MergeExtensionConfigurationPass.php(45): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(Array) #10 /home/tudos698/public\_html/mautic/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/DependencyInjection/MergeExtensionConfigurationPass.php(39): SymfonyComponentDependencyInjectionCompilerMergeExtensionConfigurationPass-\>process(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #11 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/Compiler.php(117): SymfonyComponentHttpKernelDependencyInjectionMergeExtensionConfigurationPass-\>process(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #12 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ContainerBuilder.php(614): SymfonyComponentDependencyInjectionCompilerCompiler-\>compile(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #13 /home/tudos698/public\_html/mautic/app/AppKernel.php(489): SymfonyComponentDependencyInjectionContainerBuilder-\>compile() #14 /home/tudos698/public\_html/mautic/app/AppKernel.php(252): AppKernel-\>initializeContainer() #15 /home/tudos698/public\_html/mautic/app/AppKernel.php(71): AppKernel-\>boot() #16 /home/tudos698/public\_html/mautic/index.php(56): AppKernel-\>handle(Object(SymfonyComponentHttpFoundationRequest)) #17 {main} What can I do? Any Idea ---
**Author:** ![Jamtibaes](https://avatars.discourse-cdn.com/v4/letter/j/c5a1d2/32.png) [@Jamtibaes](https://forum.mautic.org/u/Jamtibaes)\ **Post date:** [March 17, 2016, 8:57pm UTC](https://forum.mautic.org/t/site-offline/5754/2 "2016-03-17T20:57:53Z")
I reinstalled and worked fine. Tks ---
**Author:** ![Jamtibaes](https://avatars.discourse-cdn.com/v4/letter/j/c5a1d2/32.png) [@Jamtibaes](https://forum.mautic.org/u/Jamtibaes)\ **Post date:** [March 14, 2016, 12:52am UTC](https://forum.mautic.org/t/site-offline/5754/3 "2016-03-14T00:52:29Z")
When i finished the installation this message prompt: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. Looking the error\_log inside the folder: #0 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(248): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>get(‘bteap8’) #1 [internal function]: SymfonyComponentDependencyInjectionParameterBagParameterBag-\>SymfonyComponentDependencyInjectionParameterBag{closure}(Array) #2 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(258): preg\_replace\_callback(’/%%|%([^%\s]+)%…’, Object(Closure), ‘y%BteAP8%34D’) #3 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(203): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveString(‘y%BteAP8%34D’, Array) #4 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(232): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(‘y%BteAP8%34D’, Array) #5 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(203): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveString(’%mautic.db\_pass…’, Array) #6 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(193): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(’%mautic.db\_pass…’, Array) #7 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(193): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(Array, Array) #8 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ParameterBag/ParameterBag.php(193): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(Array, Array) #9 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/MergeExtensionConfigurationPass.php(45): SymfonyComponentDependencyInjectionParameterBagParameterBag-\>resolveValue(Array) #10 /home/tudos698/public\_html/mautic/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/DependencyInjection/MergeExtensionConfigurationPass.php(39): SymfonyComponentDependencyInjectionCompilerMergeExtensionConfigurationPass-\>process(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #11 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/Compiler.php(117): SymfonyComponentHttpKernelDependencyInjectionMergeExtensionConfigurationPass-\>process(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #12 /home/tudos698/public\_html/mautic/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ContainerBuilder.php(614): SymfonyComponentDependencyInjectionCompilerCompiler-\>compile(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #13 /home/tudos698/public\_html/mautic/app/AppKernel.php(489): SymfonyComponentDependencyInjectionContainerBuilder-\>compile() #14 /home/tudos698/public\_html/mautic/app/AppKernel.php(252): AppKernel-\>initializeContainer() #15 /home/tudos698/public\_html/mautic/app/AppKernel.php(71): AppKernel-\>boot() #16 /home/tudos698/public\_html/mautic/index.php(56): AppKernel-\>handle(Object(SymfonyComponentHttpFoundationRequest)) #17 {main} What can I do? Any Idea ---
**Author:** ![alfonso](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@alfonso](https://forum.mautic.org/u/alfonso)\ **Post date:** [March 14, 2016, 11:04pm UTC](https://forum.mautic.org/t/site-offline/5754/4 "2016-03-14T23:04:50Z")
Have you tried to clean the cache folder? ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [March 15, 2016, 2:58am UTC](https://forum.mautic.org/t/site-offline/5754/5 "2016-03-15T02:58:04Z")
I had very similar errors when trying to manually upgrade Mautic. Clearing the cache folder did not help. Had to revert to a backup.