# Slow loading Mautic

**URL:** <https://forum.mautic.org/t/slow-loading-mautic/28620>\
**Category:** Mautic 4 Install/Upgrade Support\
**Tags:** community\
**Created:** [July 16, 2023, 6:03am UTC](https://forum.mautic.org/t/slow-loading-mautic/28620 "2023-07-16T06:03:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![riazul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riazul/32/10087_2.png) [@riazul](https://forum.mautic.org/u/riazul)\
**Post date:** [July 16, 2023, 6:03am UTC](https://forum.mautic.org/t/slow-loading-mautic/28620/1 "2023-07-16T06:03:11Z")

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So I have set up my mautic in Cloudways but seems like whenever I go to the configuration page it’s loading so slowly.

[Here is a video](https://video.riazmsas.com/recordings/SA4fLlHvkshOtVb0OXEe?uploadId=1ppB6zYBh8jndAuyqJ67)

It generates this error: Uh oh! I think I broke it. If I do it again, please report me to the system administrator!

#### **500** Internal Server Error 🟢

But I have enough resource more than 16G Ram and 8 core CPU.

Thanks in Advance Amazing community.

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [July 16, 2023, 7:42am UTC](https://forum.mautic.org/t/slow-loading-mautic/28620/2 "2023-07-16T07:42:52Z")

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Hi @riazul

Do you have access to the terminal ?

If so have a look at the log files there and see if you can past the output here.

Some things to check and maybe run again would be to chown your entire mautic directory to www-data:www-data.  
chown -R www-data:www-data /var/www/mautic

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<div class="post-metadata">

**Author:** ![riazul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riazul/32/10087_2.png) [@riazul](https://forum.mautic.org/u/riazul)\
**Post date:** [July 16, 2023, 1:20pm UTC](https://forum.mautic.org/t/slow-loading-mautic/28620/3 "2023-07-16T13:20:54Z")

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I can access the terminal and will try your solution and comment again. Thanks for the comment.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 16, 2023, 1:55pm UTC](https://forum.mautic.org/t/slow-loading-mautic/28620/4 "2023-07-16T13:55:20Z")

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Hi if you run htop on the terminal, do you see how many processors are utilized? Also mem?  
How many contacts you have?

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**Author:** ![riazul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riazul/32/10087_2.png) [@riazul](https://forum.mautic.org/u/riazul)\
**Post date:** [July 16, 2023, 1:57pm UTC](https://forum.mautic.org/t/slow-loading-mautic/28620/5 "2023-07-16T13:57:12Z")

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Its a new installation no contacts at all. Totally fresh one.

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [July 17, 2023, 8:39am UTC](https://forum.mautic.org/t/slow-loading-mautic/28620/6 "2023-07-17T08:39:47Z")

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if you have access to seminal please run tail -f /var/logs/nginx/mautic.\* (or apache2) and then go and perform the action that is leading to the error, then paste the output here so we can see what is going on.