# SMTP created from cyberpanel cannot connect to mautic

**URL:** <https://forum.mautic.org/t/smtp-created-from-cyberpanel-cannot-connect-to-mautic/25104>\
**Category:** Product Support\
**Created:** [August 20, 2022, 12:00pm UTC](https://forum.mautic.org/t/smtp-created-from-cyberpanel-cannot-connect-to-mautic/25104 "2022-08-20T12:00:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![clearhonor](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/clearhonor/32/6930_2.png) [@clearhonor](https://forum.mautic.org/u/clearhonor)\
**Post date:** [August 20, 2022, 12:00pm UTC](https://forum.mautic.org/t/smtp-created-from-cyberpanel-cannot-connect-to-mautic/25104/1 "2022-08-20T12:00:59Z")

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Hello everyone,

I have a small problem with mautic and wondered what am I doing wrong. First of all I apologize for my lack of knowledge in the domain, I am kind of a self-taught and will try my best to explain and use appropriate words.

**Your software**  
My Mautic version is: v4.1.2  
My PHP version is: 8.0.22  
My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1

My problem is:  
The smtp created via cyberpanel seems not to connect to mautic. In mautic =\> Configuration =\> Email setting =\> test connection.

These errors are showing in the log:  
Connection could not be established with host [mail.talexence.com](http://mail.talexence.com) :stream\_socket\_client(): Unable to connect to ssl://mail.talexence.com:465 (Connection timed out) Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [mail.talexence.com](http://mail.talexence.com) :stream\_socket\_client(): Unable to connect to ssl://mail.talexence.com:465 (Connection timed out) (code: 0)  
++ Starting Swift\_SmtpTransport !! Connection could not be established with host [mail.talexence.com](http://mail.talexence.com) :stream\_socket\_client(): Unable to connect to ssl://mail.talexence.com:465 (Connection timed out) (code: 0)

Steps I have tried to fix the problem:

1- I have tried all ports 25, 465, 587 and also removing the SSL/TLS encryption to none. =\> nothing is working and same error message shows up.

after searching the same problem on the internet, I found most answers were directing the solution towards 465, 587 and port 25 to test if they were opened.

2- I then checked on [Open Port Check Tool - Test Port Forwarding on Your Router](https://www.yougetsignal.com/tools/open-ports/) and it looks like all these ports are opened.

For some reason, I cannot connect through SSH so far and I am trying to solve the problem with my provider who is contabo.

I also want to add that inside cyberpanel, in security, I have added TCP out and in with the right port 25, 465 and 587.

If anyone has an idea of what I am doing wrong I would happy to learn what to do.