# smtp problem : cannot send a email **URL:** \ **Category:** Product Support\ **Created:** [May 26, 2016, 1:01pm UTC](https://forum.mautic.org/t/smtp-problem-cannot-send-a-email/3995 "2016-05-26T13:01:32Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![remy](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@remy](https://forum.mautic.org/u/remy)\ **Post date:** [May 26, 2016, 1:01pm UTC](https://forum.mautic.org/t/smtp-problem-cannot-send-a-email/3995/1 "2016-05-26T13:01:32Z")
Hello ! I am started using mautic last week. If this can help, my os is windows 10 and i install mautic with bitmani I created a form with an action : add a submit form -\> send email to contact -\> new email -\> add email -\> i filled the fields to a gmail adress. i switched to landing page -\> edit -\> launch builder -\> i drag and drop the name of my form into a fields. I render the page on firefox : works fine. and when i click on the submit button, it display a loading circle ate the right of the button but it did not send the email. i went to the configuration panel -\> email setting -\> i filles the fields with gmail adress and the gmail service. i click on : send test email. It shows that error message : Connection could not be established with host [smtp.gmail.com](http://smtp.gmail.com) [#0] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [smtp.gmail.com](http://smtp.gmail.com) [#0] (code: 0) ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [smtp.gmail.com](http://smtp.gmail.com) [#0] (code: 0) Why could i not send email ? Thank you ---
**Author:** ![remy](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@remy](https://forum.mautic.org/u/remy)\ **Post date:** [May 26, 2016, 1:01pm UTC](https://forum.mautic.org/t/smtp-problem-cannot-send-a-email/3995/2 "2016-05-26T13:01:32Z")
Hello ! I am started using mautic last week. If this can help, my os is windows 10 and i install mautic with bitmani I created a form with an action : add a submit form -\> send email to contact -\> new email -\> add email -\> i filled the fields to a gmail adress. i switched to landing page -\> edit -\> launch builder -\> i drag and drop the name of my form into a fields. I render the page on firefox : works fine. and when i click on the submit button, it display a loading circle ate the right of the button but it did not send the email. i went to the configuration panel -\> email setting -\> i filles the fields with gmail adress and the gmail service. i click on : send test email. It shows that error message : Connection could not be established with host [smtp.gmail.com](http://smtp.gmail.com) [#0] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [smtp.gmail.com](http://smtp.gmail.com) [#0] (code: 0) ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [smtp.gmail.com](http://smtp.gmail.com) [#0] (code: 0) Why could i not send email ? Thank you ---
**Author:** ![gerotutu](https://avatars.discourse-cdn.com/v4/letter/g/e9a140/32.png) [@gerotutu](https://forum.mautic.org/u/gerotutu)\ **Post date:** [May 31, 2016, 4:06pm UTC](https://forum.mautic.org/t/smtp-problem-cannot-send-a-email/3995/3 "2016-05-31T16:06:31Z")
To activate a Gmail account in Mautic, I follow the following steps: [https://support.google.com/mail/answer/14257](https://support.google.com/mail/answer/14257) And then these ones: [https://www.google.com/settings/security/lesssecureapps](https://www.google.com/settings/security/lesssecureapps) (as described here: [https://support.google.com/accounts/answer/6010255](https://support.google.com/accounts/answer/6010255)) Hope that helps. Cheers. ---
**Author:** ![remy](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@remy](https://forum.mautic.org/u/remy)\ **Post date:** [June 1, 2016, 7:16am UTC](https://forum.mautic.org/t/smtp-problem-cannot-send-a-email/3995/4 "2016-06-01T07:16:18Z")
i will try it. Thank you !