# SNS subscription stays in pending state

**URL:** <https://forum.mautic.org/t/sns-subscription-stays-in-pending-state/10793>\
**Category:** Product Support\
**Created:** [February 1, 2019, 12:11pm UTC](https://forum.mautic.org/t/sns-subscription-stays-in-pending-state/10793 "2019-02-01T12:11:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mfaisalk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mfaisalk/32/229_2.png) [@mfaisalk](https://forum.mautic.org/u/mfaisalk)\
**Post date:** [February 1, 2019, 12:11pm UTC](https://forum.mautic.org/t/sns-subscription-stays-in-pending-state/10793/1 "2019-02-01T12:11:18Z")

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Can you help with this one.

I am using SES,however the subscription for bounce/compalint management stays in pending state.

I was reading the mautic docs. it says.

“Therefore make sure your Mautic installation is allowed to connect to the internet, otherwise  
the subscription will remain in the pending state and won’t work”

Please advise on how do i check i mautic installation is allowed to connect to the internet.

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:53pm UTC](https://forum.mautic.org/t/sns-subscription-stays-in-pending-state/10793/2 "2021-01-25T20:53:03Z")

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Closed on January 25, 2021, 8:53pm UTC