# Social Media Plugins: Connection Timeout

**URL:** <https://forum.mautic.org/t/social-media-plugins-connection-timeout/8462>\
**Category:** Product Support\
**Created:** [May 10, 2017, 10:19am UTC](https://forum.mautic.org/t/social-media-plugins-connection-timeout/8462 "2017-05-10T10:19:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![atiquegothe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/atiquegothe/32/184_2.png) [@atiquegothe](https://forum.mautic.org/u/atiquegothe)\
**Post date:** [May 10, 2017, 10:19am UTC](https://forum.mautic.org/t/social-media-plugins-connection-timeout/8462/1 "2017-05-10T10:19:19Z")

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Hi there.  
  
I am a new user and I have managed to install Mautic on Ubuntu 17 server and running it through Amazon AWS.  
  
The social media plugins are not working. I entered the client id & password and it shows “Authorization failed with the error message, ‘Connection timed out after 10001 milliseconds’” error.  
  
Please help. [](http://i.imgur.com/Pz2cn2i.png)

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<div class="post-metadata">

**Author:** ![atiquegothe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/atiquegothe/32/184_2.png) [@atiquegothe](https://forum.mautic.org/u/atiquegothe)\
**Post date:** [May 10, 2017, 10:19am UTC](https://forum.mautic.org/t/social-media-plugins-connection-timeout/8462/2 "2017-05-10T10:19:19Z")

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Hi there.  
I am a new user and I have managed to install Mautic on Ubuntu 17 server and running it through Amazon AWS.  
The social media plugins are not working. I entered the client id & password and it shows “Authorization failed with the error message, ‘Connection timed out after 10001 milliseconds’” error.  
Please help. [](http://i.imgur.com/Pz2cn2i.png)