# Some major problems **URL:** \ **Category:** Product Support\ **Created:** [October 7, 2016, 1:10pm UTC](https://forum.mautic.org/t/some-major-problems/6123 "2016-10-07T13:10:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Alexandre](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@Alexandre](https://forum.mautic.org/u/Alexandre)\ **Post date:** [October 7, 2016, 1:10pm UTC](https://forum.mautic.org/t/some-major-problems/6123/1 "2016-10-07T13:10:25Z")
Hello ! I have some major problems with my Mautic Cloud Pro account. #First problem : Segments do not update automatically. - The contact arrives in the appropriate segment (example: middle of the funnel), but when he gets more points and it is supposed to go to another segment (bottom of the funnel), it does not work. - Filters seem to work but the segment is not updated and I found my contact in the middle of the funnel when it should be at the bottom of the funnel for example. #Second problem : Action “Visits specific URL” does not give points. - In another cloud account Mautic, awarding points for visiting a specific URL is not working. All my tests do not attribute to me any points. Strangely, it seems to work for anonymous contacts. - In addition, contacts with mail identified are located in Seattle, Washington as anonymous contacts are located correctly … Can you help me please ? Thanks ! I would be very grateful to you because I am very annoyed with this problem… Alex. ---
**Author:** ![Alexandre](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@Alexandre](https://forum.mautic.org/u/Alexandre)\ **Post date:** [October 7, 2016, 1:10pm UTC](https://forum.mautic.org/t/some-major-problems/6123/2 "2016-10-07T13:10:25Z")
Hello ! I have some major problems with my Mautic Cloud Pro account. #First problem : Segments do not update automatically. - The contact arrives in the appropriate segment (example: middle of the funnel), but when he gets more points and it is supposed to go to another segment (bottom of the funnel), it does not work. - Filters seem to work but the segment is not updated and I found my contact in the middle of the funnel when it should be at the bottom of the funnel for example. #Second problem : Action “Visits specific URL” does not give points. - In another cloud account Mautic, awarding points for visiting a specific URL is not working. All my tests do not attribute to me any points. Strangely, it seems to work for anonymous contacts. - In addition, contacts with mail identified are located in Seattle, Washington as anonymous contacts are located correctly … Can you help me please ? Thanks ! I would be very grateful to you because I am very annoyed with this problem… Alex. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [October 7, 2016, 6:52pm UTC](https://forum.mautic.org/t/some-major-problems/6123/3 "2016-10-07T18:52:18Z")
use the Help button in you Cloud Pro Account