# Spam complaint report?

**URL:** <https://forum.mautic.org/t/spam-complaint-report/8815>\
**Category:** Product Support\
**Created:** [June 26, 2017, 6:02pm UTC](https://forum.mautic.org/t/spam-complaint-report/8815 "2017-06-26T18:02:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mrmirz](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mrmirz](https://forum.mautic.org/u/mrmirz)\
**Post date:** [June 26, 2017, 6:02pm UTC](https://forum.mautic.org/t/spam-complaint-report/8815/1 "2017-06-26T18:02:01Z")

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I have complaint and bounce notifications configured via Amazon SES/SNS to automatically flag users as bounced or do not contact in Mautic.  
  
  
  
However, I can’t seem to figure out how to generate reporting in Mautic to view the trend of my complaint rate over time or bounce rate over time.  
  
  
  
The best I can do is to create a segment for bounced emails using a bounced\_email=1 filter but there is no attribute to filter against for complaints.  
  
  
  
And I can’t seem to build an actual report to visualize. I’d especially like to narrow in to see if there are specific emails that are resulting in a higher complaint rate.  
  
  
  
Does anyone know if this is supported in any manner?

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**Author:** ![mrmirz](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mrmirz](https://forum.mautic.org/u/mrmirz)\
**Post date:** [June 26, 2017, 6:02pm UTC](https://forum.mautic.org/t/spam-complaint-report/8815/2 "2017-06-26T18:02:01Z")

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I have complaint and bounce notifications configured via Amazon SES/SNS to automatically flag users as bounced or do not contact in Mautic.

However, I can’t seem to figure out how to generate reporting in Mautic to view the trend of my complaint rate over time or bounce rate over time.

The best I can do is to create a segment for bounced emails using a bounced\_email=1 filter but there is no attribute to filter against for complaints.

And I can’t seem to build an actual report to visualize. I’d especially like to narrow in to see if there are specific emails that are resulting in a higher complaint rate.

Does anyone know if this is supported in any manner?

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**Author:** ![mrmirz](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mrmirz](https://forum.mautic.org/u/mrmirz)\
**Post date:** [June 28, 2017, 6:50pm UTC](https://forum.mautic.org/t/spam-complaint-report/8815/3 "2017-06-28T18:50:25Z")

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Nobody? Seems like this would be pretty widely needed, no?

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**Author:** ![mrmirz](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mrmirz](https://forum.mautic.org/u/mrmirz)\
**Post date:** [July 10, 2017, 11:48pm UTC](https://forum.mautic.org/t/spam-complaint-report/8815/4 "2017-07-10T23:48:32Z")

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bump

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**Author:** ![dipon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dipon/32/1300_2.png) [@dipon](https://forum.mautic.org/u/dipon)\
**Post date:** [August 20, 2021, 11:09am UTC](https://forum.mautic.org/t/spam-complaint-report/8815/5 "2021-08-20T11:09:11Z")

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I think that feature would be quite useful!

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**Author:** ![adiux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adiux/32/5793_2.png) [@adiux](https://forum.mautic.org/u/adiux)\
**Post date:** [August 23, 2021, 6:52am UTC](https://forum.mautic.org/t/spam-complaint-report/8815/6 "2021-08-23T06:52:14Z")

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I agree this would be a good feature to have it directly in Mautic.

In the meantime, we can use the [Reputation Dashboard](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/reputation-dashboard-dg.html) from Amazon SES.