# Spinning indicator when applying changes in email builder

**URL:** <https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299>\
**Category:** Mautic 5 Install/Upgrade Support\
**Created:** [March 16, 2024, 12:25am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299 "2024-03-16T00:25:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![adam5532](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adam5532/32/12643_2.png) [@adam5532](https://forum.mautic.org/u/adam5532)\
**Post date:** [March 16, 2024, 12:25am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/1 "2024-03-16T00:25:43Z")

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**Your software**  
My Mautic version is: 5.0.3  
My PHP version is: 8.1.27  
My Database type and version is: MariaDB 10.6

**Your problem**  
My problem is: When clicking the checkmark to apply changes, the progress indicator constantly spins and will not stop. The only way to resolve it is to back out of the page and restart the email builder. The changes do actually get saved.

These errors are showing in the log: None in Mautic log, none in PHP log.

Steps I have tried to fix the problem: PHP INI settings are optimized for Mautic. Happens on two different domains (installed in subdomain of each, because Mautic installer fails when launched from subfolder – a different problem). My webhost InMotion just moved me anyway to a new VPS with AlmaLinux 8.9.0, but problem remains. Deleted Mautic cache. Tried both GrapesJS and old-style templates. Deleted browser cache and same problem in Chrome and Firefox. Looking in Chrome debugger it stops on uncaught exception "TypeError: History.pushState is not a function. Searched Mautic forums and it looks like there are numerous entries with similar issue and no difinitive solution. This unfortunately makes Mautic unusable in its current state.

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**Author:** ![DogByteMarketing](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dogbytemarketing/32/11625_2.png) [@DogByteMarketing](https://forum.mautic.org/u/DogByteMarketing)\
**Post date:** [March 17, 2024, 8:28am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/2 "2024-03-17T08:28:47Z")

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We had a similar issue and it turned out to be server specs. What does the server usage show when this problem happens?

We also had a client with an issue with the loading times of emails, which could be related. They had over 1000 emails saved, which was causing long load times, we ended up writing a query that removed all emails older than 1 year and the issue resolved.

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**Author:** ![adam5532](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adam5532/32/12643_2.png) [@adam5532](https://forum.mautic.org/u/adam5532)\
**Post date:** [March 17, 2024, 9:55am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/3 "2024-03-17T09:55:00Z")

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I just installed it, so there are only two emails and about 10 contacts. No impact on server load.

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**Author:** ![DogByteMarketing](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dogbytemarketing/32/11625_2.png) [@DogByteMarketing](https://forum.mautic.org/u/DogByteMarketing)\
**Post date:** [March 17, 2024, 10:31am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/4 "2024-03-17T10:31:26Z")

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Are you clearing cache manually or through the CLI?

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<div class="post-metadata">

**Author:** ![adam5532](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adam5532/32/12643_2.png) [@adam5532](https://forum.mautic.org/u/adam5532)\
**Post date:** [March 17, 2024, 6:24pm UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/5 "2024-03-17T18:24:08Z")

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Just deleting all files in the cache folder manually via Filezilla or cPanel file manager.

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<div class="post-metadata">

**Author:** ![adam5532](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adam5532/32/12643_2.png) [@adam5532](https://forum.mautic.org/u/adam5532)\
**Post date:** [March 25, 2024, 1:44am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/6 "2024-03-25T01:44:58Z")

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This issue has been entered as a bug in Github:

> <https://github.com/mautic/mautic/issues/13566>
>
> \### Mautic Version
> 
> 5.0.x series
> 
> \### Way of installing
> 
> I'm using a Docker imag…e from https://hub.docker.com/r/mautic/mautic
> 
> \### PHP version
> 
> 8.1.27
> 
> \### What browsers are you seeing the problem on?
> 
> Firefox, Chrome
> 
> \### What happened?
> 
> https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380?u=mika
> 
> https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299?u=mika
> 
> \### How can we reproduce this issue?
> 
> 1. Open the builder
> 2. Click on the save icon
> 
> \### Relevant log output
> 
> \_No response\_
> 
> \### Code of Conduct
> 
> \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct
> 
> \<br /\>\<hr\>
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