# Start to installer Setup issue

**URL:** <https://forum.mautic.org/t/start-to-installer-setup-issue/24066>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [May 11, 2022, 8:16pm UTC](https://forum.mautic.org/t/start-to-installer-setup-issue/24066 "2022-05-11T20:16:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![samfalke](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/samfalke/32/6368_2.png) [@samfalke](https://forum.mautic.org/u/samfalke)\
**Post date:** [May 11, 2022, 8:16pm UTC](https://forum.mautic.org/t/start-to-installer-setup-issue/24066/1 "2022-05-11T20:16:28Z")

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**Your software** Mautic 4.2.2  
_My PHP version is_ :7.4  
_My MySQL/MariaDB version is_ (delete as applicable): MySQL 5.7

**Installing Errors**  
I have a problem with installing Mautic 4.2.2. Mautic cannot be reached.  
**Error message:**  
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.

_These errors are showing in the installer_ : in first step

_Steps I have tried to fix the problem_ : I have read and try some steps that are in Community but the issue is still, Any Help Please!

Thanks

 ![Bildschirmfoto 2022-05-11 um 23.15.31](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8fd094facff9fa234fba6d8e3aa03915661fb53f.png)

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<div class="post-metadata">

**Author:** ![samfalke](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/samfalke/32/6368_2.png) [@samfalke](https://forum.mautic.org/u/samfalke)\
**Post date:** [May 19, 2022, 7:01am UTC](https://forum.mautic.org/t/start-to-installer-setup-issue/24066/2 "2022-05-19T07:01:01Z")

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Is there any one can help me?