# STMP issues with InMotion Hosting
**URL:** https://forum.mautic.org/t/stmp-issues-with-inmotion-hosting/6805
**Category:** Product Support
**Created:** [December 10, 2016, 3:54am UTC](https://forum.mautic.org/t/stmp-issues-with-inmotion-hosting/6805 "2016-12-10T03:54:37Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@darrelt](https://forum.mautic.org/u/darrelt)
#### Post date: [December 10, 2016, 3:54am UTC](https://forum.mautic.org/t/stmp-issues-with-inmotion-hosting/6805/1 "2016-12-10T03:54:37Z")
I have a fresh install of Mautic 2.3.0, Release Date : 30-11-2016. It’s self-hosted on a shared server at InMotion Hosting.
I set InMotion Hosting SMTP server. Test emails from the email configuration screen are received. However all other emails are not. I can see the messages show up in Mautic’s queue folder on my server. Then when the Cron hits the message goes away, but it’s never received.
If I set Mautic to use Gmail SMTP it works fine. So I contacted InMotion tech support. They tell me that their SMTP requires emails meet some basic requirements such as have an authenticated sender, a subject, a body, etc. I tried sending a test email while he watched the SMTP logs. He could see the authentication and the STMP port was opened, but it didn’t receive a valid or properly formatted email from Mautic. Here’s the SMTP log from that test. Private info masked x.x.x.x.
2016-12-09 18:59:02 [257488] no MAIL in SMTP connection from [biz214.inmotionhosting.com](http://biz214.inmotionhosting.com) ([127.0.0.1]) [x.x.x.x]:50037 I=[x.x.x.x]:465 D=0s [A=dovecot\_login:me@mydomain.com](mailto:A=dovecot_login:me@mydomain.com) X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no SNI=“[secure214.inmotionhosting.com](http://secure214.inmotionhosting.com)” C=EHLO,AUTH,QUIT
Apparently the “no MAIL in SMTP connection” is the critical part. Their SMTP server just isn’t seeing a valid email file. I asked why Gmail could handle it and he wasn’t sure. Maybe they’re “filling in something that’s missing”.
So again I’m stuck with not being able to use Mautic. I could use the Gmail server, but that’s not a long term solution. Does anyone know where I might go to get help with this issue?
---
### Author:  [@darrelt](https://forum.mautic.org/u/darrelt)
#### Post date: [December 10, 2016, 3:54am UTC](https://forum.mautic.org/t/stmp-issues-with-inmotion-hosting/6805/2 "2016-12-10T03:54:37Z")
I have a fresh install of Mautic 2.3.0, Release Date : 30-11-2016. It’s self-hosted on a shared server at InMotion Hosting.
I set InMotion Hosting SMTP server. Test emails from the email configuration screen are received. However all other emails are not. I can see the messages show up in Mautic’s queue folder on my server. Then when the Cron hits the message goes away, but it’s never received.
If I set Mautic to use Gmail SMTP it works fine. So I contacted InMotion tech support. They tell me that their SMTP requires emails meet some basic requirements such as have an authenticated sender, a subject, a body, etc. I tried sending a test email while he watched the SMTP logs. He could see the authentication and the STMP port was opened, but it didn’t receive a valid or properly formatted email from Mautic. Here’s the SMTP log from that test. Private info masked x.x.x.x.
2016-12-09 18:59:02 [257488] no MAIL in SMTP connection from [biz214.inmotionhosting.com](http://biz214.inmotionhosting.com) ([127.0.0.1]) [x.x.x.x]:50037 I=[x.x.x.x]:465 D=0s [A=dovecot\_login:me@mydomain.com](mailto:A=dovecot_login:me@mydomain.com) X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no SNI=“[secure214.inmotionhosting.com](http://secure214.inmotionhosting.com)” C=EHLO,AUTH,QUIT
Apparently the “no MAIL in SMTP connection” is the critical part. Their SMTP server just isn’t seeing a valid email file. I asked why Gmail could handle it and he wasn’t sure. Maybe they’re “filling in something that’s missing”.
So again I’m stuck with not being able to use Mautic. I could use the Gmail server, but that’s not a long term solution. Does anyone know where I might go to get help with this issue?