# Stop a campaign when a lead replies an email

**URL:** <https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648>\
**Category:** Product Support\
**Created:** [October 29, 2015, 11:04am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648 "2015-10-29T11:04:12Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![rangeva](https://avatars.discourse-cdn.com/v4/letter/r/858c86/32.png) [@rangeva](https://forum.mautic.org/u/rangeva)\
**Post date:** [October 29, 2015, 11:04am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/1 "2015-10-29T11:04:12Z")

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Hi,  
  
We are sending “personal” emails, trying to engage our clients to get back to us. We want to stop the emails, once the lead replies - is there a built in way of doing so?  
  
A possible solution would be to listen on the mailbox and when an email is received, remove it from the campaign, is that possible?  
  
  
  
Ran

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**Author:** ![rangeva](https://avatars.discourse-cdn.com/v4/letter/r/858c86/32.png) [@rangeva](https://forum.mautic.org/u/rangeva)\
**Post date:** [October 29, 2015, 11:04am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/2 "2015-10-29T11:04:12Z")

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Hi,  
We are sending “personal” emails, trying to engage our clients to get back to us. We want to stop the emails, once the lead replies - is there a built in way of doing so?  
A possible solution would be to listen on the mailbox and when an email is received, remove it from the campaign, is that possible?

Ran

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**Author:** ![sguptajpr](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@sguptajpr](https://forum.mautic.org/u/sguptajpr)\
**Post date:** [October 29, 2015, 12:22pm UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/3 "2015-10-29T12:22:19Z")

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Sorry my bad.  
Zip was not enabled for php.

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**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\
**Post date:** [October 29, 2015, 3:41pm UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/4 "2015-10-29T15:41:58Z")

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@rangeva , you could ask the client to visit a landing page and track it. When your client visits that page Mautic will remove it from desired list.

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**Author:** ![derrickm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/derrickm/32/31_2.png) [@derrickm](https://forum.mautic.org/u/derrickm)\
**Post date:** [October 30, 2015, 5:22am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/5 "2015-10-30T05:22:26Z")

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You’re looking for something like this?  
[http://www.activecampaign.com/help/tracking-replies/](http://www.activecampaign.com/help/tracking-replies/)

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**Author:** ![rangeva](https://avatars.discourse-cdn.com/v4/letter/r/858c86/32.png) [@rangeva](https://forum.mautic.org/u/rangeva)\
**Post date:** [November 1, 2015, 10:29am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/6 "2015-11-01T10:29:20Z")

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[quote=4388:@derrickm]You’re looking for something like this?  
[http://www.activecampaign.com/help/tracking-replies/[/quote]](http://www.activecampaign.com/help/tracking-replies/%5B/quote%5D)  
Yes exactly that 🙂

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**Author:** ![oudin](https://avatars.discourse-cdn.com/v4/letter/o/58f4c7/32.png) [@oudin](https://forum.mautic.org/u/oudin)\
**Post date:** [November 4, 2015, 2:28am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/7 "2015-11-04T02:28:08Z")

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This would be a great feature to track replies

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**Author:** ![RobChed](https://avatars.discourse-cdn.com/v4/letter/r/8edcca/32.png) [@RobChed](https://forum.mautic.org/u/RobChed)\
**Post date:** [November 13, 2015, 11:58am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/8 "2015-11-13T11:58:27Z")

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I kicked off a GitHub on this a while back

[link text](https://github.com/mautic/mautic/issues/425#issuecomment-139558211)

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648/9 "2020-02-02T22:57:13Z")

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