# Struggling to connect Postmark and Mautic **URL:** \ **Category:** Product Support\ **Created:** [January 29, 2017, 7:36pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302 "2017-01-29T19:36:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 7:36pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/1 "2017-01-29T19:36:43Z")
Hi I have a mautic installed on a sub domain on a siteground hosted domain and am trying to get everything set up, but Postmark is not connecting for some reason Struggling to connect Mautic with PostMark 1. I have tried the PostMark API for username and password. 2. I have tried the SMTP for username and password. 3. I have tried the main login username and password for username and password. I Keep getting the following error: Connection could not be established with host [smtp.postmarkapp.com](http://smtp.postmarkapp.com) [Connection timed out #110] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportPostmarkTransport !! Connection could not be established with host [smtp.postmarkapp.com](http://smtp.postmarkapp.com) [Connection timed out #110] (code: 0) ++ Starting MauticEmailBundleSwiftmailerTransportPostmarkTransport Can anybody point me to a solution please. Regards Robert Taylor ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 7:36pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/2 "2017-01-29T19:36:44Z")
Hi I have a mautic installed on a sub domain on a siteground hosted domain and am trying to get everything set up, but Postmark is not connecting for some reason Struggling to connect Mautic with PostMark 1. I have tried the PostMark API for username and password. 2. I have tried the SMTP for username and password. 3. I have tried the main login username and password for username and password. I Keep getting the following error: Connection could not be established with host [smtp.postmarkapp.com](http://smtp.postmarkapp.com) [Connection timed out #110] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportPostmarkTransport !! Connection could not be established with host [smtp.postmarkapp.com](http://smtp.postmarkapp.com) [Connection timed out #110] (code: 0) ++ Starting MauticEmailBundleSwiftmailerTransportPostmarkTransport Can anybody point me to a solution please. Regards Robert Taylor ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 7:50pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/3 "2017-01-29T19:50:52Z")
@RobertTaylor Hello Did YOU clear cache? if yes so try this [http://developer.postmarkapp.com/developer-send-smtp.html](http://developer.postmarkapp.com/developer-send-smtp.html) You enter your Server API token for both login and pass. ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 7:53pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/4 "2017-01-29T19:53:08Z")
[quote=19328:@bizcrony]@RobertTaylor Hello Did YOU clear cache? if yes so try this [http://developer.postmarkapp.com/developer-send-smtp.html](http://developer.postmarkapp.com/developer-send-smtp.html) You enter your Server API token for both login and pass.[/quote] Hi bizcrony I deleted the cache folder on the server via Cpanel and then tried the API settings and still no joy ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 7:56pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/5 "2017-01-29T19:56:03Z")
@RobertTaylor can you let me know when you installed Mautic …? If you are new in mautic so please update your mautic or reinstalled again then try with this [http://developer.postmarkapp.com/developer-send-smtp.html](http://developer.postmarkapp.com/developer-send-smtp.html) ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 8:04pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/6 "2017-01-29T20:04:00Z")
@bizcrony it is a fresh install, I will try that now, ok still struggling ![](https://s24.postimg.org/8b01r1a39/Clipboard01.jpg) ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 8:08pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/7 "2017-01-29T20:08:37Z")
@bizcrony I have tried all variations with SSL etc settings even created new postmark API keys no joy ☹ ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 8:15pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/8 "2017-01-29T20:15:52Z")
@RobertTaylor Which Version of mautic you installed? ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 8:18pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/9 "2017-01-29T20:18:25Z")
@bizcrony Version : 2.5.1 ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 8:20pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/10 "2017-01-29T20:20:15Z")
@RobertTaylor That is upto date version …Cool Can you send me your actual .env file (just a bit with MAIL config) . Or Just Try MAIL\_ENCRYTPION=tls or empty PORT=587 MAIL\_HOST=[smtp.postmarkapp.com](http://smtp.postmarkapp.com) ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 8:26pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/11 "2017-01-29T20:26:26Z")
@bizcrony no change error the same, could it be a server issue? ![](https://s28.postimg.org/l7quq54f1/Clipboard02.jpg) ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 8:31pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/12 "2017-01-29T20:31:04Z")
@RobertTaylor What is the options there in Server to send Mail Through …??? can you let me know please ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 8:37pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/13 "2017-01-29T20:37:31Z")
@bizcrony I sent you a private mail ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 9:47pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/14 "2017-01-29T21:47:08Z")
@MxyzptlkFishStix Attempting connect to [smtp.sendgrid.net:587](http://smtp.sendgrid.net:587) ERROR: Connection timed out (110) Attempting connect to [smtp.googlemail.com:587](http://smtp.googlemail.com:587) SUCCESS Attempting connect to [smtp.postmarkapp.com:587](http://smtp.postmarkapp.com:587) ERROR: Connection timed out (110) Attempting connect to [email-smtp.us-east-1.amazonaws.com:587](http://email-smtp.us-east-1.amazonaws.com:587) ERROR: Connection timed out (110) postmark timed out ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 10:13pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/15 "2017-01-29T22:13:12Z")
@RobertTaylor Try to use PHP Mail once…at your end . ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 10:18pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/16 "2017-01-29T22:18:52Z")
@bizcrony it sent and shows sent but I have not recieved it in gmail yet ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 29, 2017, 10:22pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/17 "2017-01-29T22:22:04Z")
@bizcrony ok i set up a fake contact and sent a email to another one of my accounts that one went through no problem ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 10:29pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/18 "2017-01-29T22:29:43Z")
@RobertTaylor Go good luck ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2017, 10:30pm UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/19 "2017-01-29T22:30:34Z")
RobertTaylor 6 minutes ago @bizcrony it sent and shows sent but I have not recieved it in gmail yet Check your spam folder as well ---
**Author:** ![RobertTaylor](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@RobertTaylor](https://forum.mautic.org/u/RobertTaylor)\ **Post date:** [January 30, 2017, 1:21am UTC](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302/20 "2017-01-30T01:21:05Z")
> [@19362:@MxyzptlkFishStix](#): > > Contact Siteground support and tell them to remove the outbound SMTP block for port 587. @MxyzptlkFishStix thank you I have asked them to unblock the port [Next page](https://forum.mautic.org/t/struggling-to-connect-postmark-and-mautic/7302.md?page=2)