# Submit form stuck at "please wait" **URL:** \ **Category:** Product Support\ **Created:** [October 13, 2015, 2:43pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582 "2015-10-13T14:43:47Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 2:43pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/1 "2015-10-13T14:43:47Z")
Hey guys, desperate for a fix here. You can see the form here: [http://www.austexsprinklers.com/contact](http://www.austexsprinklers.com/contact) Any ideas? ---
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 2:43pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/2 "2015-10-13T14:43:47Z")
Hey guys, desperate for a fix here. You can see the form here: [http://www.austexsprinklers.com/contact](http://www.austexsprinklers.com/contact) Any ideas? ---
**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\ **Post date:** [October 13, 2015, 2:46pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/3 "2015-10-13T14:46:22Z")
Yep! This should be an easy fix. It looks like your Mautic location is not correct. When I viewed your website with the developer console enabled I see that the tracking pixel fails to load. As a result I am betting that your form is not able to submit correctly to your Mautic instance. Check to make sure that’s working and you should be back in business! Thanks, David ---
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 2:53pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/4 "2015-10-13T14:53:18Z")
Thanks for the reply - but nothing had changed and up till the 7th I had 116 form entries…The current URL in the configuration settings is [http://www.austexsprinklers.com/mautic](http://www.austexsprinklers.com/mautic) ---
**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\ **Post date:** [October 13, 2015, 2:57pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/5 "2015-10-13T14:57:55Z")
This screenshot shows the tracking pixel is not loading. You may not have intentionally changed something on your site but something on your website is now different (perhaps htaccess?) For whatever reason your website is preventing access to the tracking pixel. [http://drop.dbh.li/image/0x3p361t2r47](http://drop.dbh.li/image/0x3p361t2r47) ---
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 3:12pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/6 "2015-10-13T15:12:23Z")
I’m a little out of my league here. Here’s what I see in htaccess: # BEGIN W3TC Browser Cache Header append Vary User-Agent env=!dont-vary AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon application/json # DEFLATE by extension AddOutputFilter DEFLATE js css htm html xml # END W3TC Browser Cache # BEGIN W3TC Page Cache core RewriteEngine On RewriteBase / RewriteCond %{HTTP:Accept-Encoding} gzip RewriteRule .\* - [E=W3TC\_ENC:\_gzip] RewriteCond %{HTTP\_COOKIE} w3tc\_preview [NC] RewriteRule .\* - [E=W3TC\_PREVIEW:\_preview] RewriteCond %{REQUEST\_METHOD} !=POST RewriteCond %{QUERY\_STRING} ="" RewriteCond %{HTTP\_COOKIE} !(comment\_author|wp-postpass|w3tc\_logged\_out|wordpress\_logged\_in|wptouch\_switch\_toggle) [NC] RewriteCond "%{DOCUMENT\_ROOT}/wp-content/cache/page\_enhanced/%{HTTP\_HOST}/%{REQUEST\_URI}/\_index%{ENV:W3TC\_PREVIEW}.html%{ENV:W3TC\_ENC}" -f RewriteRule .\* "/wp-content/cache/page\_enhanced/%{HTTP\_HOST}/%{REQUEST\_URI}/\_index%{ENV:W3TC\_PREVIEW}.html%{ENV:W3TC\_ENC}" [L] # END W3TC Page Cache core # BEGIN WordPress RewriteEngine On RewriteBase / RewriteRule ^index.php$ - [L] RewriteCond %{REQUEST\_FILENAME} !-f RewriteCond %{REQUEST\_FILENAME} !-d RewriteRule . /index.php [L] # END WordPress Redirect 301 /who-we-are/ [http://www.austexsprinklers.com/about](http://www.austexsprinklers.com/about) Redirect 301 /who-we-are [http://www.austexsprinklers.com/about](http://www.austexsprinklers.com/about) Redirect 301 /learning-center/learning-center/ [http://www.austexsprinklers.com/learning-center](http://www.austexsprinklers.com/learning-center) Redirect 301 /learning-center/learning-center [http://www.austexsprinklers.com/learning-center](http://www.austexsprinklers.com/learning-center) Redirect 301 /learning-center/faq-2/ [http://www.austexsprinklers.com/learning-center/faq](http://www.austexsprinklers.com/learning-center/faq) Redirect 301 /learning-center/faq-2 [http://www.austexsprinklers.com/learning-center/faq](http://www.austexsprinklers.com/learning-center/faq) Redirect 301 /learning-center/austin-area-water-conservation/ [http://www.austexsprinklers.com/learning-center/water-conservation](http://www.austexsprinklers.com/learning-center/water-conservation) Redirect 301 /learning-center/austin-area-water-conservation [http://www.austexsprinklers.com/learning-center/water-conservation](http://www.austexsprinklers.com/learning-center/water-conservation) Redirect 301 /learning-center/current-austin-rebates/ [http://www.austexsprinklers.com/learning-center/rebate-programs](http://www.austexsprinklers.com/learning-center/rebate-programs) Redirect 301 /learning-center/current-austin-rebates [http://www.austexsprinklers.com/learning-center/rebate-programs](http://www.austexsprinklers.com/learning-center/rebate-programs) Redirect 301 /sprinkler-repair-austin-reviews/ [http://www.austexsprinklers.com/about/testimonials](http://www.austexsprinklers.com/about/testimonials) Redirect 301 /sprinkler-repair-austin-reviews [http://www.austexsprinklers.com/about/testimonials](http://www.austexsprinklers.com/about/testimonials) Redirect 301 /contact-us/ [http://www.austexsprinklers.com/contact](http://www.austexsprinklers.com/contact) Redirect 301 /contact-us [http://www.austexsprinklers.com/contact](http://www.austexsprinklers.com/contact) Redirect 301 /careers/ [http://www.austexsprinklers.com/about/careers](http://www.austexsprinklers.com/about/careers) Redirect 301 /careers [http://www.austexsprinklers.com/about/careers](http://www.austexsprinklers.com/about/careers) Redirect 301 /city-water-restrictions/ [http://www.austexsprinklers.com/learning-center/austin-area-water-restrictions](http://www.austexsprinklers.com/learning-center/austin-area-water-restrictions) Redirect 301 /city-water-restrictions [http://www.austexsprinklers.com/learning-center/austin-area-water-restrictions](http://www.austexsprinklers.com/learning-center/austin-area-water-restrictions) Redirect 301 /read-our-testimonials/ [http://www.austexsprinklers.com/about/testimonials](http://www.austexsprinklers.com/about/testimonials) Redirect 301 /read-our-testimonials [http://www.austexsprinklers.com/about/testimonials](http://www.austexsprinklers.com/about/testimonials) Redirect 301 /learning-center/articles/ [http://www.austexsprinklers.com/learning-center](http://www.austexsprinklers.com/learning-center) Redirect 301 /learning-center/articles [http://www.austexsprinklers.com/learning-center](http://www.austexsprinklers.com/learning-center) Redirect 301 /more-reviews/ [http://www.austexsprinklers.com/about/testimonials](http://www.austexsprinklers.com/about/testimonials) Redirect 301 /more-reviews [http://www.austexsprinklers.com/about/testimonials](http://www.austexsprinklers.com/about/testimonials) ---
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 4:00pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/7 "2015-10-13T16:00:47Z")
I don’t know if this is a coincidence, but the site went down on the 7th due to a mistake in billing - the company had been sold and I’m helping the new owner with some marketing tools. The site went back up after billing was squared away but there hasn’t been a form submission since. Before we were getting at least one a day. ---
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 7:39pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/8 "2015-10-13T19:39:42Z")
OK I think the tracking gif is working - still stuck though… ---
**Author:** ![ChrisMorley](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Post date:** [October 13, 2015, 7:57pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/9 "2015-10-13T19:57:02Z")
OK, fixed it. Yes, the tracking gif did not display, I fixed that with an upgrade to 1.2. What ultimate fixed it was reauthorizing the connection to Zoho - that seemed to be it. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [December 8, 2015, 9:42pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/10 "2015-12-08T21:42:38Z")
Hi @dbhurley i have now the same problem i get stuck on Please Wait… but if a go in the backend the lead is create i have this problem since i update 1.2.2 today any idea? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [December 8, 2015, 10:00pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/11 "2015-12-08T22:00:10Z")
here is my website [http://www.ninmedia.com/blog/](http://www.ninmedia.com/blog/) screen shot [http://www.awesomescreenshot.com/image/820240/c8b1af5ed2be7156b788f1315e4a3a8e](http://www.awesomescreenshot.com/image/820240/c8b1af5ed2be7156b788f1315e4a3a8e) ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [December 9, 2015, 5:17am UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/12 "2015-12-09T05:17:51Z")
UPDATE i do a downgrade back to 1.2.0 and i dont have the stuck at please wait… any idea. also went you going to push the next update ---
**Author:** ![miguelaguero](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@miguelaguero](https://forum.mautic.org/u/miguelaguero)\ **Post date:** [April 7, 2016, 8:32pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/13 "2016-04-07T20:32:40Z")
I have a similar situation, i get a problem says : Refused to display ‘http://{[mymauticurl.com](http://mymauticurl.com)}/form/submit?formId=1’ in a frame because it set ‘X-Frame-Options’ to ‘SAMEORIGIN’ Any idea? ---
**Author:** ![miguelaguero](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@miguelaguero](https://forum.mautic.org/u/miguelaguero)\ **Post date:** [April 8, 2016, 1:18pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/14 "2016-04-08T13:18:59Z")
I found what was happening. Be sure your Mautic Server does not have the X-Frame-Option Enabled in your apache. ---
**Author:** ![siparker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/siparker/32/724_2.png) [@siparker](https://forum.mautic.org/u/siparker)\ **Post date:** [March 21, 2016, 3:11pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/15 "2016-03-21T15:11:20Z")
Ok for some unknown reason if i use the wordpress mautic shortcode the form shows but does nothing.If i copy and paste manual code from the form then it works. odd behaviour but hey ho. another step overcome!! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/2582/16 "2020-02-02T22:56:38Z")