# Suggestions Needed for Error with Email Statistics

**URL:** <https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027>\
**Category:** Product Support\
**Created:** [December 1, 2017, 10:06am UTC](https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027 "2017-12-01T10:06:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![iatecluva](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/iatecluva/32/607_2.png) [@iatecluva](https://forum.mautic.org/u/iatecluva)\
**Post date:** [December 1, 2017, 10:06am UTC](https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027/1 "2017-12-01T10:06:59Z")

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I noticed that there is data for desktop and phone interaction for individuals who supposedly did not open their email. I don’t want to send follow-up emails to those who already opened their first email. Any workaround or resolution to be had?

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**Author:** ![iatecluva](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/iatecluva/32/607_2.png) [@iatecluva](https://forum.mautic.org/u/iatecluva)\
**Post date:** [December 1, 2017, 10:06am UTC](https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027/2 "2017-12-01T10:06:59Z")

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I noticed that there is data for desktop and phone interaction for individuals who supposedly did not open their email. I don’t want to send follow-up emails to those who already opened their first email. Any workaround or resolution to be had?

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [December 1, 2017, 10:20am UTC](https://forum.mautic.org/t/suggestions-needed-for-error-with-email-statistics/10027/3 "2017-12-01T10:20:29Z")

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???