# Support on campaign that doesn't work

**URL:** <https://forum.mautic.org/t/support-on-campaign-that-doesnt-work/20023>\
**Category:** Product Support\
**Created:** [June 30, 2021, 7:19am UTC](https://forum.mautic.org/t/support-on-campaign-that-doesnt-work/20023 "2021-06-30T07:19:07Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![ospa123](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ospa123/32/3545_2.png) [@ospa123](https://forum.mautic.org/u/ospa123)\
**Post date:** [June 30, 2021, 7:19am UTC](https://forum.mautic.org/t/support-on-campaign-that-doesnt-work/20023/1 "2021-06-30T07:19:07Z")

</div>

Hi all,  
I’m new on mautic and I tried to create a simple flow in a campaign: I choose a segment and after this I insert a split condition and based on this added 2 elements to update a field in contacts (Title)  
I saved and published the campaign but nothing happend (in attached screen).  
Someone can give me some feedback about ?

Thanks in advance

 ![screen5](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3e5876d6e093f5f4da8db4e6c196aac92b126b4e.png)  
 ![screen4](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/2d8596f0264c361fc61d4d835508ce2ffc0733fb.png)  
 ![screen3](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/7928a9ac7734df407079beb0fd10abd1ce585239.png)  
 ![screen2](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ef3dad54e2456b13ad59719dcfb8d5e0656969b6.png)  
 ![screen1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/95e885f4a5445e08947ede0d16f6d1fd41a8bd9f.png)  
.

---

<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 30, 2021, 7:31am UTC](https://forum.mautic.org/t/support-on-campaign-that-doesnt-work/20023/2 "2021-06-30T07:31:40Z")

</div>

Hello,  
Are any contacts the campaign?  
(See contacts tab in the campaign)  
Are you sure your cronjobs work?

You can also check this troubleshooting article:  
[https://joeykeller.com/troubleshoot-mautic-campaigns-fix-membership-and-pending-actions/](https://joeykeller.com/troubleshoot-mautic-campaigns-fix-membership-and-pending-actions/)