# Test email ok, but Mautic doesn't send any email **URL:** \ **Category:** Product Support\ **Created:** [May 24, 2022, 8:42pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207 "2022-05-24T20:42:45Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![arcastar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arcastar/32/5577_2.png) [@arcastar](https://forum.mautic.org/u/arcastar)\ **Post date:** [May 24, 2022, 8:42pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/1 "2022-05-24T20:42:45Z")
**Your software** My Mautic version is: 4,2,2 My PHP version is: 7,4 My Database type and version is: **Your problem** My problem is: I have configured Amazon SES, test email is ok, is it not on sandbox, but it doesn’t send any email, marketing or in campagn, but system it count as sent. These errors are showing in the log: [24-May-2022 15:24:47 UTC] PHP Warning: Undefined array key “client\_id” in /home/desaopox/public\_html/app/bundles/PluginBundle/Integration/AbstractIntegration.php on line 954 Steps I have tried to fix the problem: Change credentials on SMTP Amazon SES, check cronjobs. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [May 24, 2022, 8:53pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/2 "2022-05-24T20:53:57Z")
Few question I can think of from top of my head … How are you sending email? Do you have cron jobs set up for sending email? Are you using Amazon SMTP or API setting? Do you have the correct Amazon region selected? ---
**Author:** ![arcastar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arcastar/32/5577_2.png) [@arcastar](https://forum.mautic.org/u/arcastar)\ **Post date:** [May 24, 2022, 8:56pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/3 "2022-05-24T20:56:20Z")
Hello @techbill. 1. I have cronjobs running ok. yes. 2. Smtp 3. I will check this, I put Paris and port 25, I will change it. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [May 24, 2022, 8:58pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/4 "2022-05-24T20:58:03Z")
Is there a reason why you are not using Amazon API ? ---
**Author:** ![arcastar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arcastar/32/5577_2.png) [@arcastar](https://forum.mautic.org/u/arcastar)\ **Post date:** [May 24, 2022, 9:02pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/5 "2022-05-24T21:02:40Z")
I am changing to API and other region, in a few moments I will check =) Thanks ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [May 24, 2022, 9:05pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/6 "2022-05-24T21:05:53Z")
I would use API … easier to set up bounce and unsubscribe with it. ---
**Author:** ![arcastar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arcastar/32/5577_2.png) [@arcastar](https://forum.mautic.org/u/arcastar)\ **Post date:** [May 24, 2022, 9:12pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/7 "2022-05-24T21:12:24Z")
Now it doesn’t send test mail either =/ ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [May 24, 2022, 9:16pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/8 "2022-05-24T21:16:57Z")
API is set up a little differently … let me see if I can find that guide that aid me to setting up mine … ---
**Author:** ![arcastar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arcastar/32/5577_2.png) [@arcastar](https://forum.mautic.org/u/arcastar)\ **Post date:** [May 24, 2022, 9:19pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/9 "2022-05-24T21:19:11Z")
@techbill Is it working now, let me check if campaign works fine =) ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [May 24, 2022, 9:21pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/10 "2022-05-24T21:21:30Z")
As long cron job is set up … campaign should work as well too but there is a separate cron job for each tasks in Mautic. Just make sure you are executing the right ones. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [May 24, 2022, 9:23pm UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/11 "2022-05-24T21:23:33Z")
Also be sure to set up your bounce and unsubscribe in API too . it’s done differently as well ---
**Author:** ![dimithryrs](https://avatars.discourse-cdn.com/v4/letter/d/7feea3/32.png) [@dimithryrs](https://forum.mautic.org/u/dimithryrs)\ **Post date:** [May 19, 2023, 1:40am UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/12 "2023-05-19T01:40:23Z")
Olá, estou tendo estes problemas de envio de email teste. Sou novo aqui, não tenho muito conhecimento técnico, mas sou fuçador e cheguei até aqui porque não encontrei mais nada tão específico falando sobre estas configurações. Alguém consegue me ajudar? Fiz todas as configurações iniciais \> smpt webmail \> AWS Amazon. Em “teste de conexão” da “com sucesso”, porém o “email teste” não chega. Preciso de ajuda! ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [May 19, 2023, 9:31am UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207/13 "2023-05-19T09:31:00Z")
Don’t do it this way. The should be only one, where the next starts after one task finishes without error. An example config you can read here: [How to setup Mautic cron jobs](https://twentyzen.com/en/think/faq-items/start-mautic-cron-jobs-in-sequence/)