# Test emails are sent, but when i try to send from contact's page i get an error

**URL:** <https://forum.mautic.org/t/test-emails-are-sent-but-when-i-try-to-send-from-contacts-page-i-get-an-error/22534>\
**Category:** Product Support\
**Created:** [January 29, 2022, 8:24pm UTC](https://forum.mautic.org/t/test-emails-are-sent-but-when-i-try-to-send-from-contacts-page-i-get-an-error/22534 "2022-01-29T20:24:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![synergetic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/synergetic/32/6765_2.png) [@synergetic](https://forum.mautic.org/u/synergetic)\
**Post date:** [January 29, 2022, 8:24pm UTC](https://forum.mautic.org/t/test-emails-are-sent-but-when-i-try-to-send-from-contacts-page-i-get-an-error/22534/1 "2022-01-29T20:24:45Z")

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**Your software**  
My Mautic version is: 4.1.2  
My PHP version is: 7.4.27  
My Database type and version is:

| Version | 10.3.31-MariaDB-0+deb10u1 |
| --- | --- |
| Doctrine driver | pdo\_mysql |
| Doctrine database platform (automatically detected) | Doctrine\DBAL\Platforms\MariaDb1027Platform |

**Your problem**  
My problem is:

I configured my Email SMTP (I’m suing Kirim’s transactional SMTP relay) and succesfully send and receive the test email.

Then i created a contact and tried to send an email from the contact’s page and i get an error.

These errors are showing in the log:  
Failed to send to [ds@myemaildomain.co](mailto:ds@myemaildomain.co): Expected response code 250 but got code “550”, with message "550 Message denied "

Steps I have tried to fix the problem:

Reviewed the Email settings, tried TLS 587 (connection and email tests are successful) and SSL 465 (connection and email tests are successful) both fail after i try to send from contact’s page with the same error.

I’m a 100% newbie, this is my first go at Mautic, so all the help is highly appreciated!

TIA!

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 31, 2022, 6:27am UTC](https://forum.mautic.org/t/test-emails-are-sent-but-when-i-try-to-send-from-contacts-page-i-get-an-error/22534/2 "2022-01-31T06:27:41Z")

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Hello!  
Message denied means your email left your smtp but the recipient doesn’t want to recieve it.

> **[Email Error 550- What Is It And How To Fix It?](https://www.enginemailer.com/blog/email-error-550-what-is-it-and-how-to-fix-it)**
>
> Email error 550 is linked to the Simple Mail Transfer Protocol (SMTP). Learn all you need to know about fixing it.