# The links in the email do not open

**URL:** <https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151>\
**Category:** Product Support\
**Created:** [November 17, 2024, 9:19am UTC](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151 "2024-11-17T09:19:03Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![mahmood728](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahmood728/32/12591_2.png) [@mahmood728](https://forum.mautic.org/u/mahmood728)\
**Post date:** [November 17, 2024, 9:19am UTC](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151/1 "2024-11-17T09:19:03Z")

</div>

**Your software**  
My Mautic version is: 5  
My PHP version is: 8.1  
My Database type and version is: mariadb 10

**Your problem**  
My problem is:  
After clicking on the links in the email sent, the opened page gives the error "not “secure” in the address bar and the target link does not open.

Also, I noticed that the generated tracking address is http instead of https

These errors are showing in the log:  
nothing in the log!

 ![Screenshot_20](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6d8b332da65e064559340fb1179a2708a898338d.jpeg)

---

<div class="post-metadata">

**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\
**Post date:** [November 23, 2024, 10:21am UTC](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151/2 "2024-11-23T10:21:15Z")

</div>

You’ll need an SSL installed on your web server.

And most likely the origin of the issue:

1. Make sure to access your web app (Mautic) using the SSL.
2. Double check your “Setting \>\> Configuration \>\> System Settings \>\> Site URL”. It should be using the HTTPS:// in the URL.

---

<div class="post-metadata">

**Author:** ![mahmood728](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahmood728/32/12591_2.png) [@mahmood728](https://forum.mautic.org/u/mahmood728)\
**Post date:** [November 26, 2024, 7:46am UTC](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151/3 "2024-11-26T07:46:43Z")

</div>

Thanks  
all of them were correct.  
Now I redirected [http://tracking.example.com](http://tracking.example.com) to [https://tracking.example.com](https://tracking.example.com) in nginx block, and the problem was removed.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [November 27, 2024, 7:46pm UTC](https://forum.mautic.org/t/the-links-in-the-email-do-not-open/34151/4 "2024-11-27T19:46:50Z")

</div>

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.