# The problem is that I cannot log in with my only user (NEWUSER) despite trying several methods to reset the password

**URL:** <https://forum.mautic.org/t/the-problem-is-that-i-cannot-log-in-with-my-only-user-newuser-despite-trying-several-methods-to-reset-the-password/37013>\
**Category:** Product Support\
**Created:** [December 2, 2025, 4:19pm UTC](https://forum.mautic.org/t/the-problem-is-that-i-cannot-log-in-with-my-only-user-newuser-despite-trying-several-methods-to-reset-the-password/37013 "2025-12-02T16:19:32Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![chapa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chapa/32/13310_2.png) [@chapa](https://forum.mautic.org/u/chapa)\
**Post date:** [December 2, 2025, 4:19pm UTC](https://forum.mautic.org/t/the-problem-is-that-i-cannot-log-in-with-my-only-user-newuser-despite-trying-several-methods-to-reset-the-password/37013/1 "2025-12-02T16:19:32Z")

</div>

**Your software**  
My Mautic version is:6.0.6  
My PHP version is:  
PHP 8.3.27 (cli) (built: Nov 4 2025 00:22:49) (NTS)

Copyright (c) The PHP Group

Zend Engine v4.3.27, Copyright (c) Zend Technologies

```
with Zend OPcache v8.3.27, Copyright (c), by Zend Technologies

```

My Database type and version is:  
docker exec -it contenedor-mariadb-mautic mysql -V

mysql Ver 15.1 Distrib 10.11.15-MariaDB, for debian-linux-gnu (x86\_64) using EditLine wrapper

**Your problem**  
My problem is:  
Hi, I have a working Mautic installation running in a Docker container (`mautic/mautic:latest`) connected to a MariaDB database that holds all my previous data (over 200 tables, many prefixed with `bak_`).

**The problem is that I cannot log in with my only user (`Abraham`) despite trying several methods to reset the password** (direct SQL `UPDATE` to the `users` table, generating a `password_hash()` with BCRYPT and updating it manually, clearing the cache, restarting the container, etc). Login still fails silently without error.

When I try to use the CLI command:

```auto
php bin/console mautic:user:change-password Abraham

```

I get the following response:

```auto
There are no commands defined in the "mautic:user" namespace.

```

Also tried `mautic:user:create`, with the same result.

### ❓ My specific questions:

1. Are the latest versions of Mautic (like the current `mautic/mautic:latest`) **no longer including `mautic:user:*` CLI commands**?

2. What is the **recommended way to reset a user password** today if I can’t access the web interface but have full database access?

3. After updating the `users.password` field with a new BCRYPT hash, are there **any extra steps** Mautic expects to validate the login?

4. Can you confirm whether the missing `mautic:user:*` namespace is expected behavior in recent versions, or is it a sign of a broken or incomplete installation?

Thanks a lot for your help. I’m trying to avoid reinstalling Mautic from scratch since the existing database contains critical configurations, forms, campaigns, emails, and contacts.

* * *

These errors are showing in the log:

Steps I have tried to fix the problem: