# "The site is currently offline due to encountering an error" during install?

**URL:** <https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-during-install/6609>\
**Category:** Product Support\
**Created:** [November 21, 2016, 3:14pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-during-install/6609 "2016-11-21T15:14:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![olimits7](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/olimits7/32/3071_2.png) [@olimits7](https://forum.mautic.org/u/olimits7)\
**Post date:** [November 21, 2016, 3:14pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-during-install/6609/1 "2016-11-21T15:14:34Z")

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Hi,  
  
  
  
I checked my server logs but I don’t see any information regarding what is causing this error.  
  
  
  
Are there specific folders that need to have “write” access for the install?  
  
  
  
Also, I was going to try to manually add my database information but the “/app/config/local.php” file is not listed in my directory.  
  
  
  
Thank you

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<div class="post-metadata">

**Author:** ![olimits7](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/olimits7/32/3071_2.png) [@olimits7](https://forum.mautic.org/u/olimits7)\
**Post date:** [November 21, 2016, 3:14pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-during-install/6609/2 "2016-11-21T15:14:34Z")

</div>

Hi,

I checked my server logs but I don’t see any information regarding what is causing this error.

Are there specific folders that need to have “write” access for the install?

Also, I was going to try to manually add my database information but the “/app/config/local.php” file is not listed in my directory.

Thank you