# The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator

**URL:** <https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199>\
**Category:** General Discussion\
**Created:** [May 24, 2022, 9:08am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199 "2022-05-24T09:08:59Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JackRam](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jackram/32/682_2.png) [@JackRam](https://forum.mautic.org/u/JackRam)\
**Post date:** [May 24, 2022, 9:08am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199/1 "2022-05-24T09:08:59Z")

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Everytime, I update to new version, I ran into this issue: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

Can please help what should I do to prevent same issue occurring.

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [May 24, 2022, 10:51am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199/2 "2022-05-24T10:51:17Z")

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Hi

Have you done the following:

1. cleared the cache. rm -rf /var/www/mautic/var/cache
2. chown -R www-data:www-data /var/www/mautic

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**Author:** ![JackRam](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jackram/32/682_2.png) [@JackRam](https://forum.mautic.org/u/JackRam)\
**Post date:** [May 24, 2022, 11:31am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199/3 "2022-05-24T11:31:26Z")

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Thank you so much for guidance. Really appreciate. Even if I cant log in I can clear my cache?

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [May 24, 2022, 11:33am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199/4 "2022-05-24T11:33:16Z")

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do you have ssh access to your server ? or is it a hosted server ?

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**Author:** ![JackRam](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jackram/32/682_2.png) [@JackRam](https://forum.mautic.org/u/JackRam)\
**Post date:** [May 24, 2022, 12:11pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199/5 "2022-05-24T12:11:51Z")

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it is on a hosted servee

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**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [May 24, 2022, 1:43pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-if-the-problem-persists-please-contact-the-system-administrator/24199/6 "2022-05-24T13:43:21Z")

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Delete all of the contents inside the cache folder - Don’t delete the cache folder itself