# The site is currently offline due to encountering an error. Ubuntu 14.04 LAMP (Digital Ocean) **URL:** \ **Category:** Product Support\ **Created:** [December 8, 2015, 8:38am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924 "2015-12-08T08:38:46Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![gvh](https://avatars.discourse-cdn.com/v4/letter/g/2bfe46/32.png) [@gvh](https://forum.mautic.org/u/gvh)\ **Post date:** [December 8, 2015, 8:38am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924/1 "2015-12-08T08:38:46Z")
Hi, I am trying to install Mautic on a Digital Ocean Server (Ubuntu 14.04 LAMP) I have read other related questions here in the forum (I hope I read them all) and this is what I have done already 1. Install folder: /var/www/html/mautic /I created this folder using a FTP manager and then used terminal to unzip the files in there 2. Modrewrite enabled 3. .htaccess file is in the /var/www/html/mautic directory But I cannot install Mautic when I open in my browser [domain.com/mautic/](http://domain.com/mautic/) I get the dreaded “The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors.” =========================================================================== This is the Error Log - it points to having something to do with the inability to create the cache directory. Code: [:error] [pid 1953] [client 212.7.205.12:12778] exception 'RuntimeException' with message 'Unable to create the cache directory (/var/www/html/mautic/app/cache/prod)n' in /var/www/html/mautic/app/AppKernel.php:516nStack trace:n#0 /var/www/html/mautic/app/AppKernel.php(487): AppKernel-\>buildContainer()n#1 /var/www/html/mautic/app/AppKernel.php(252): AppKernel-\>initializeContainer()n#2 /var/www/html/mautic/app/AppKernel.php(71): AppKernel-\>boot()n#3 /var/www/html/mautic/index.php(56): AppKernel-\>handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main} [:error] [pid 1954] [client 212.7.205.12:12814] exception ‘RuntimeException’ with message ‘Unable to create the cache directory (/var/www/html/mautic/app/cache/prod)n’ in /var/www/html/mautic/app/AppKernel.php:516nStack trace:n#0 /var/www/html/mautic/app/AppKernel.php(487): AppKernel-\>buildContainer()n#1 /var/www/html/mautic/app/AppKernel.php(252): AppKernel-\>initializeContainer()n#2 /var/www/html/mautic/app/AppKernel.php(71): AppKernel-\>boot()n#3 /var/www/html/mautic/index.php(56): AppKernel-\>handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main} I manually created the folders "cache" and in cache I created "prod" both CHMOD 755. This didn't help and am not sure if it made things worse:) This is day 2 of trying this out and am getting a bit desperate. Any help and guidance will be much appreciated as I really like to start using it on my server. Thanks so much. ---
**Author:** ![gvh](https://avatars.discourse-cdn.com/v4/letter/g/2bfe46/32.png) [@gvh](https://forum.mautic.org/u/gvh)\ **Post date:** [December 8, 2015, 8:38am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924/2 "2015-12-08T08:38:46Z")
Hi, I am trying to install Mautic on a Digital Ocean Server (Ubuntu 14.04 LAMP) I have read other related questions here in the forum (I hope I read them all) and this is what I have done already 1. Install folder: /var/www/html/mautic /I created this folder using a FTP manager and then used terminal to unzip the files in there 2. Modrewrite enabled 3. .htaccess file is in the /var/www/html/mautic directory But I cannot install Mautic when I open in my browser [domain.com/mautic/](http://domain.com/mautic/) I get the dreaded “The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors.” =========================================================================== This is the Error Log - it points to having something to do with the inability to create the cache directory. ```auto [:error] [pid 1953] [client 212.7.205.12:12778] exception 'RuntimeException' with message 'Unable to create the cache directory (/var/www/html/mautic/app/cache/prod)n' in /var/www/html/mautic/app/AppKernel.php:516nStack trace:n#0 /var/www/html/mautic/app/AppKernel.php(487): AppKernel->buildContainer()n#1 /var/www/html/mautic/app/AppKernel.php(252): AppKernel->initializeContainer()n#2 /var/www/html/mautic/app/AppKernel.php(71): AppKernel->boot()n#3 /var/www/html/mautic/index.php(56): AppKernel->handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main} [:error] [pid 1954] [client 212.7.205.12:12814] exception 'RuntimeException' with message 'Unable to create the cache directory (/var/www/html/mautic/app/cache/prod)n' in /var/www/html/mautic/app/AppKernel.php:516nStack trace:n#0 /var/www/html/mautic/app/AppKernel.php(487): AppKernel->buildContainer()n#1 /var/www/html/mautic/app/AppKernel.php(252): AppKernel->initializeContainer()n#2 /var/www/html/mautic/app/AppKernel.php(71): AppKernel->boot()n#3 /var/www/html/mautic/index.php(56): AppKernel->handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main} ``` I manually created the folders “cache” and in cache I created “prod” both CHMOD 755. This didn’t help and am not sure if it made things worse:) This is day 2 of trying this out and am getting a bit desperate. Any help and guidance will be much appreciated as I really like to start using it on my server. Thanks so much. ---
**Author:** ![mbabker](https://avatars.discourse-cdn.com/v4/letter/m/0ea827/32.png) [@mbabker](https://forum.mautic.org/u/mbabker)\ **Post date:** [December 8, 2015, 3:21pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924/3 "2015-12-08T15:21:02Z")
Make sure everything in your /var/www/html directory is owned by www-data:www-data. Even with proper 755/644 permissions, if the directory’s contents are owned by root or another user, Apache and PHP will have issues properly running any application. ---
**Author:** ![gvh](https://avatars.discourse-cdn.com/v4/letter/g/2bfe46/32.png) [@gvh](https://forum.mautic.org/u/gvh)\ **Post date:** [December 9, 2015, 9:42am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924/4 "2015-12-09T09:42:00Z")
Thanks @mbaker for your help. I have used the following to change the ownershop of /var/www/html chown -R www-data:www-data /var/www/html Then I reinstalled everything but… unfortunately to no avail as I still get error messages ================================================ ```auto [Wed Dec 09 04:19:42.049431 2015] [:error] [pid 1987] [client 91.232.136.87:24197] exception 'RuntimeException' with message 'Unable to create the cache directory (/var/www/html/mautic2/app/cache/prod)n' in /var/www/html/mautic2/app/AppKernel.php:516nStack trace:n#0 /var/www/html/mautic2/app/AppKernel.php(487): AppKernel->buildContainer()n#1 /var/www/html/mautic2/app/AppKernel.php(252): AppKernel->initializeContainer()n#2 /var/www/html/mautic2/app/AppKernel.php(71): AppKernel->boot()n#3 /var/www/html/mautic2/index.php(56): AppKernel->handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main} [Wed Dec 09 04:19:48.876779 2015] [:error] [pid 1984] [client 91.232.136.87:24198] exception 'RuntimeException' with message 'Unable to create the cache directory (/var/www/html/mautic2/app/cache/prod)n' in /var/www/html/mautic2/app/AppKernel.php:516nStack trace:n#0 /var/www/html/mautic2/app/AppKernel.php(487): AppKernel->buildContainer()n#1 /var/www/html/mautic2/app/AppKernel.php(252): AppKernel->initializeContainer()n#2 /var/www/html/mautic2/app/AppKernel.php(71): AppKernel->boot()n#3 /var/www/html/mautic2/index.php(56): AppKernel->handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main} ``` ================================================ Is there anything else what I can try. I’m not going to give up yet:) Thanks so much again ---
**Author:** ![gvh](https://avatars.discourse-cdn.com/v4/letter/g/2bfe46/32.png) [@gvh](https://forum.mautic.org/u/gvh)\ **Post date:** [December 9, 2015, 10:52am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924/5 "2015-12-09T10:52:48Z")
I will answer my own question:) I think one thing I forgot was to restart the apache server. That so far has done the trick so I at least can start the install. Will replicate the whole process on a new server to see if I can make it work there as well. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924/6 "2020-02-02T22:56:41Z")