# The site is currently offline due to encountering an error.

**URL:** <https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10325>\
**Category:** General Discussion\
**Created:** [March 9, 2018, 3:07am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10325 "2018-03-09T03:07:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bill/32/694_2.png) [@bill](https://forum.mautic.org/u/bill)\
**Post date:** [March 9, 2018, 3:07am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10325/1 "2018-03-09T03:07:56Z")

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Hello team !! i upgrade mautic and i cant login my account move was complete my site isn’t opening because its looking for ‘/home/smarta34/public\_html/crm/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticPluginBundleEntityPlugin.php’. The systems team will need to locate that file on the server you were moved from and transfer it to your new server.  
Can mautic suupport help me ? please

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**Author:** ![bill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bill/32/694_2.png) [@bill](https://forum.mautic.org/u/bill)\
**Post date:** [March 9, 2018, 3:30am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10325/2 "2018-03-09T03:30:38Z")

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i fix my issue  
I delete cache/prod 🙂  
Keep Mauting !!

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [March 11, 2018, 1:01am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10325/3 "2018-03-11T01:01:28Z")

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Thanks for sharing your experincer @billn