# The site is currently offline due to

**URL:** <https://forum.mautic.org/t/the-site-is-currently-offline-due-to/34998>\
**Category:** Mautic 5 Install/Upgrade Support\
**Created:** [February 10, 2025, 2:59pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to/34998 "2025-02-10T14:59:56Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![webprosagency](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/webprosagency/32/1267_2.png) [@webprosagency](https://forum.mautic.org/u/webprosagency)\
**Post date:** [February 10, 2025, 2:59pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to/34998/1 "2025-02-10T14:59:56Z")

</div>

**Your software**  
My Mautic version is: 5.22  
My PHP version is: 8.2  
My Database type and version is: SQL (shared hosting)

**Your problem**  
My problem is:  
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

These errors are showing in the log:

Mon Feb 10 06:51:02.648295 2025] [:error] [pid 2230444:tid 124163133322816] [client 49.7.227.204:48388] [client 49.7.227.204] ModSecurity: Warning. Pattern match “\\b(?:keep-alive|close),\\s?(?:keep-alive|close)\\b” at REQUEST\_HEADERS:Connection. [file “/etc/modsecurity/mod\_sec3\_CRS/REQUEST-920-PROTOCOL-ENFORCEMENT.conf”] [line “352”] [id “920210”] [msg “Multiple/Conflicting Connection Header Data Found”] [data “keep-alive, close”] [severity “WARNING”] [ver “OWASP\_CRS/4.7.0-dev”] [tag “application-multi”] [tag “language-multi”] [tag “platform-multi”] [tag “attack-protocol”] [tag “paranoia-level/1”] [tag “OWASP\_CRS”] [tag “capec/1000/210/272”] [hostname “[webprosppc.com](http://webprosppc.com)”] [uri “/”] [unique\_id “Z6oSVp5YJcd7B2Y2zmossQAAAC4”], referer: [http://webprosppc.com](http://webprosppc.com)  
[Mon Feb 10 06:51:02.871395 2025] [fcgid:warn] [pid 2230444:tid 124163133322816] [client 49.7.227.204:48388] mod\_fcgid: stderr: Symfony\Component\ErrorHandler\Error\FatalError: syntax error, unexpected token “public”, expecting end of file - in file /home/dh\_b745ze/webprosppc.com/app/bundles/CoreBundle/Model/FormModel.php - at line 10, referer: [http://webprosppc.com](http://webprosppc.com)  
[Mon Feb 10 06:52:58.759276 2025] [fcgid:warn] [pid 2230444:tid 124167473989184] [remote 69.157.156.149:50844] mod\_fcgid: stderr: Symfony\Component\ErrorHandler\Error\FatalError: syntax error, unexpected token “public”, expecting end of file - in file /home/dh\_b745ze/webprosppc.com/app/bundles/CoreBundle/Model/FormModel.php - at line 10, referer: [https://www.webprosppc.com/s/config/edit](https://www.webprosppc.com/s/config/edit)  
[Mon Feb 10 06:53:06.192371 2025] [fcgid:warn] [pid 2230444:tid 124167749830208] [remote 69.157.156.149:50851] mod\_fcgid: stderr: Symfony\Component\ErrorHandler\Error\FatalError: syntax error, unexpected token “public”, expecting end of file - in file /home/dh\_b745ze/webprosppc.com/app/bundles/CoreBundle/Model/FormModel.php - at line 10

Steps I have tried to fix the problem:

I tried copying a new file from a fresh install, no luck