# The tracking pixel does not work

**URL:** <https://forum.mautic.org/t/the-tracking-pixel-does-not-work/10318>\
**Category:** Product Support\
**Created:** [March 6, 2018, 11:13am UTC](https://forum.mautic.org/t/the-tracking-pixel-does-not-work/10318 "2018-03-06T11:13:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![brayan](https://avatars.discourse-cdn.com/v4/letter/b/e19b73/32.png) [@brayan](https://forum.mautic.org/u/brayan)\
**Post date:** [March 6, 2018, 11:13am UTC](https://forum.mautic.org/t/the-tracking-pixel-does-not-work/10318/1 "2018-03-06T11:13:50Z")

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Mautic is not notifying if the user opened the mail, someone knows why.  
in the email configuration, the tracking pixel is enabled

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 4:34pm UTC](https://forum.mautic.org/t/the-tracking-pixel-does-not-work/10318/2 "2019-10-17T16:34:10Z")

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