# Themes images and thumbnails not found
**URL:** https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696
**Category:** Product Support
**Created:** [August 1, 2016, 6:59am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696 "2016-08-01T06:59:42Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)
#### Post date: [August 1, 2016, 6:59am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/1 "2016-08-01T06:59:42Z")
[http://mautic.domain.com/index.php/themes/blank/thumbnail.png](http://mautic.domain.com/index.php/themes/blank/thumbnail.png)
When i checked something like above… i get an error from mautic saying
I’m sorry! I couldn’t find the page you were looking for.
404 Not Found
[http://screenpresso.com/=gludb](http://screenpresso.com/=gludb)
The file is there… and for good measure… i even gave it a 777 permission.
No luck still
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### Author:  [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)
#### Post date: [August 1, 2016, 6:59am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/2 "2016-08-01T06:59:42Z")
[http://mautic.domain.com/index.php/themes/blank/thumbnail.png](http://mautic.domain.com/index.php/themes/blank/thumbnail.png)
When i checked something like above… i get an error from mautic saying
I’m sorry! I couldn’t find the page you were looking for.
404 Not Found
[http://screenpresso.com/=gludb](http://screenpresso.com/=gludb)
The file is there… and for good measure… i even gave it a 777 permission.
No luck still
---
### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [August 1, 2016, 10:16am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/3 "2016-08-01T10:16:02Z")
If your Mautic has to use the /index.php/ part in its URL, then your .htaccess is not enabled or the mod\_rewrite is not enabled. Consult it with your server provider.
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### Author:  [@lightweight](https://forum.mautic.org/u/lightweight)
#### Post date: [August 22, 2016, 3:04am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/4 "2016-08-22T03:04:20Z")
I’m having this same problem on [https://oeru.mautic.net](https://oeru.mautic.net) - using the reference implementation. Uploaded theme successfully, structured identically to a survey among the default themes, and it seems registered (i.e. shows the page, email, form tags and title) but no thumbnail, and the images in the /img subdir don’t show. Not sure how to debug this.
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### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [August 22, 2016, 7:02am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/5 "2016-08-22T07:02:25Z")
@lightweight hard to tell without seeing your theme. Could you provide the zip package?
Maybe [https://developer.mautic.org/#themes](https://developer.mautic.org/#themes) could help.
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### Author:  [@lightweight](https://forum.mautic.org/u/lightweight)
#### Post date: [August 23, 2016, 2:24am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/6 "2016-08-23T02:24:51Z")
If you have access, you can download it from [https://oeru.mautic.net/s/themes/download/oeru](https://oeru.mautic.net/s/themes/download/oeru) - I don’t see a way to attach files here. Let me know if I’ve missed something…
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### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [August 23, 2016, 5:47am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/7 "2016-08-23T05:47:42Z")
The forum probably doesn’t have that feature, but you can make it available via your Mautic Assets for example and publish the link here. I don’t have access to your Mautic.
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### Author:  [@lightweight](https://forum.mautic.org/u/lightweight)
#### Post date: [August 23, 2016, 9:00am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/8 "2016-08-23T09:00:21Z")
Thanks for your response - try [https://oeru.mautic.net/asset/12:oeru-theme](https://oeru.mautic.net/asset/12:oeru-theme)
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### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [August 23, 2016, 10:01am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/9 "2016-08-23T10:01:08Z")
Your theme works well on my local Mautic instance, however, there is some issue with using it at [Mautic.net](http://Mautic.net). I’ll report this issue there.
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### Author:  [@lightweight](https://forum.mautic.org/u/lightweight)
#### Post date: [August 23, 2016, 10:36pm UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/10 "2016-08-23T22:36:18Z")
I’m struggling to work out the best place to report such issues - here? Github issue?
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### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [August 24, 2016, 7:26am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696/11 "2016-08-24T07:26:59Z")
Good question.
This forum is more about a chat with other community members about how to configure stuff and so on.
GitHub is great place to report bugs and feature requests.
But in this case, it is an issue with [Mautic.net](http://Mautic.net) service, so the best way to report it is to use the Help button in your Mautic instance. Because the open source community cannot do anything about the [mautic.net](http://mautic.net) infrastructure. But you could hardly know who issue is it.