# There were more than 3 attempts to send the email

**URL:** <https://forum.mautic.org/t/there-were-more-than-3-attempts-to-send-the-email/28427>\
**Category:** General Discussion\
**Created:** [June 25, 2023, 4:11pm UTC](https://forum.mautic.org/t/there-were-more-than-3-attempts-to-send-the-email/28427 "2023-06-25T16:11:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![oscar2612](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/oscar2612/32/6583_2.png) [@oscar2612](https://forum.mautic.org/u/oscar2612)\
**Post date:** [June 25, 2023, 4:11pm UTC](https://forum.mautic.org/t/there-were-more-than-3-attempts-to-send-the-email/28427/1 "2023-06-25T16:11:22Z")

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Hello.

I have a question about Mautic and Amazon SES email delivery.  
When I send an email (to about 17000 contacts), I am receiving an average of 6-7 bounces with the following message "There were more than 3 attempts to send the email.

My questions are: do you know if this is normal for that amount of sendings? Do you have any advice to try to avoid them?

I’m looking at the metrics on Amazon SES and they are at 0.

Thanks for your help,

Oscar

 ![Captura de pantalla 2023-06-25 a las 18.12.50](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d7684a01c850a04d1c54cc8cf6bb5167b84477e1.png)

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**Author:** ![gerdr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gerdr/32/6724_2.png) [@gerdr](https://forum.mautic.org/u/gerdr)\
**Post date:** [June 26, 2023, 5:25am UTC](https://forum.mautic.org/t/there-were-more-than-3-attempts-to-send-the-email/28427/2 "2023-06-26T05:25:52Z")

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Hi,  
have you used multiple spool jobs to send out the emails?  
If you use the way Mautic works with multiple spools, it can happen that an email will be send out multiple times.

I have created my own way to send out emails using multiple spools, please have a look at this post from the beginning of this year. Just ignore the first sentences…

> [@Matching SES send rate](https://forum.mautic.org/t/matching-ses-send-rate/6783/26):
>
> @geimsdin I wasn’t sure whether I should reply to such a bs and offending post. I am no longer using Mautic at all. So you are lucky that I forgot to deactivate my profile here. At the time I had the problem, nobody could give me an answer. So what did I steal @geimsdin? Almost one year ago I tried a quick and dirty solution to get it run within a day or two. The below solution did work for us with Mautic 4.1.1 AND I can’t say if it will still works with newer Mautic versions, as we stopped …

Cheers  
Gerd

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**Author:** ![oscar2612](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/oscar2612/32/6583_2.png) [@oscar2612](https://forum.mautic.org/u/oscar2612)\
**Post date:** [June 26, 2023, 10:37am UTC](https://forum.mautic.org/t/there-were-more-than-3-attempts-to-send-the-email/28427/3 "2023-06-26T10:37:27Z")

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Hi @gerdr.

Thanks for the information, I will check and let you know.

Best regards,

Oscar