# Thought Upgrade issues was fixed? **URL:** \ **Category:** Product Support\ **Created:** [September 29, 2019, 8:57pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254 "2019-09-29T20:57:11Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [September 29, 2019, 8:57pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/1 "2019-09-29T20:57:11Z")
Just did a clean install of 2.15.1 and everything is just fine…saw the upgrade 2.15.2 and tried to upgrade from the desktop/bell and same as always…never finishes and craps up the install. Thought they said it was fixed in this version…personally I don’t think I ever had a software this bad at upgrades. Back to a dump and clean install. Maybe some one will post a very easy way to manually do an upgrade. Thanks ---
**Author:** ![kuzmany](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kuzmany/32/390_2.png) [@kuzmany](https://forum.mautic.org/u/kuzmany)\ **Post date:** [September 30, 2019, 11:37am UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/2 "2019-09-30T11:37:22Z")
> [@tcarson](#): > > 2.15.2 2.15.2 has upgrade issue. Fixed it 2.15.3 released next week, I hope. You can upgrade also by console. Just download upgrade.php > And run `php upgrade.php` ---
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [September 30, 2019, 12:09pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/3 "2019-09-30T12:09:33Z")
Ok will try to upgrade again when 2.15.3 comes out and see if it works…hope so… Thanks ---
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [October 10, 2019, 2:50pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/4 "2019-10-10T14:50:49Z")
Was so hopeful the update ( 2.15.3) would work right out off the bell…but Got pass " Moving Package" this time"…but now craps out on: “Clearing Application Cache” Just hangs and goes nowhere…Bummer | Downloading Package | Success | | --- | --- | | Extracting Package | Success | | Moving Package Contents | Success | | Clearing Application Cache | In Progress | ---
**Author:** ![gabe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gabe/32/436_2.png) [@gabe](https://forum.mautic.org/u/gabe)\ **Post date:** [October 10, 2019, 10:40pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/5 "2019-10-10T22:40:40Z")
This happened to me too. I ended up getting it working by ssh’ing into the box, clearing the cache, and running doctrine updates. Now it works like a charm! ---
**Author:** ![masidus](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/masidus/32/878_2.png) [@masidus](https://forum.mautic.org/u/masidus)\ **Post date:** [October 12, 2019, 6:40pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/6 "2019-10-12T18:40:37Z")
Hey Gabe, My update is currently hanging on ‘Clearing Application Cache’ and I am unsure of the steps to take to rectify the situation as per your instructions. I have gone into /mautic/app/cache and tried deleting the ‘prod’ folder and the whole of the ‘cache’ folder. What are the doctrine updates and what commands would I use to execute them? Many thanks! ---
**Author:** ![masidus](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/masidus/32/878_2.png) [@masidus](https://forum.mautic.org/u/masidus)\ **Post date:** [October 12, 2019, 7:03pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/7 "2019-10-12T19:03:07Z")
Ok guys, if you have access to SSH for your Mautic installation then simply follow this guide to update simply and effectively to the lastest instance (2.15.3) of Mautic; [https://www.mautic.org/docs/en/tips/update-failed.html](https://www.mautic.org/docs/en/tips/update-failed.html) I’m aware that this is a post about how to recover from a failed update, however it contans step by step commands to execute via terminal as it seems a few people are still having issues with the online updater or database errors. Thank you for all your help so far! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [October 12, 2019, 11:00pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/8 "2019-10-12T23:00:39Z")
How long is it hanging? Mine took an age to get past this phase but eventually it did move on. If it fails, follow the directions in the documentation regarding a failed upgrade (running at command line) and you should be good to go! ---
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [October 12, 2019, 11:45pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/9 "2019-10-12T23:45:26Z")
Yup logged out and back in the next day and the final part of the upgrade must of finished…looks fine now…hope the future upgrades work with no issues or hoops… ---
**Author:** ![gabe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gabe/32/436_2.png) [@gabe](https://forum.mautic.org/u/gabe)\ **Post date:** [October 15, 2019, 11:35pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/10 "2019-10-15T23:35:49Z")
Yep, for me it was the stuff in steps 3 and 4 of the the link provided by @masidus that worked. I found out about it from this [Github comment](https://github.com/mautic/mautic/issues/7762#issuecomment-525655630). ---
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [October 15, 2019, 11:48pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/11 "2019-10-15T23:48:05Z")
Thought it worked but no…messed up the forms tab…would not work. ---
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [October 15, 2019, 11:50pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/12 "2019-10-15T23:50:04Z")
Found this helper video also…[https://www.youtube.com/watch?v=cIG9CBzxg5w](https://www.youtube.com/watch?v=cIG9CBzxg5w) ---
**Author:** ![Woeler](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/woeler/32/381_2.png) [@Woeler](https://forum.mautic.org/u/Woeler)\ **Post date:** [October 16, 2019, 7:58am UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/13 "2019-10-16T07:58:01Z")
Clearing the app cache per upgrade request can take quite a bit of time. Your PHP execution times are probably set too low. Default is most likely 30 seconds, which is why the process seems like it hangs. In reality, PHP simply shuts down as it has been running for 30 seconds. Try setting this to something more liberal, like 4 or 5 minutes. ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [October 19, 2019, 6:54am UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/14 "2019-10-19T06:54:06Z")
Hi guys, I’ve just uploaded a “Mautic Update How-To” on [mauteam.org](http://mauteam.org) [https://mauteam.org/mautic/mautic-admins/mautic-update-how-to-dont-click-that-button/](https://mauteam.org/mautic/mautic-admins/mautic-update-how-to-dont-click-that-button/) Hope it’s useful! ---
**Author:** ![tcarson](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tcarson/32/768_2.png) [@tcarson](https://forum.mautic.org/u/tcarson)\ **Post date:** [October 19, 2019, 2:57pm UTC](https://forum.mautic.org/t/thought-upgrade-issues-was-fixed/11254/15 "2019-10-19T14:57:41Z")
Yup did a fresh reinstall of 12.15.1 and upped PHP execution time to 240 sec…hit the bell and did the upgrade …worked perfect this time…Thanks everyone.