# Thrive Form to Mautic

**URL:** <https://forum.mautic.org/t/thrive-form-to-mautic/8800>\
**Category:** Product Support\
**Created:** [June 23, 2017, 11:28am UTC](https://forum.mautic.org/t/thrive-form-to-mautic/8800 "2017-06-23T11:28:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![joelbsd](https://avatars.discourse-cdn.com/v4/letter/j/96bed5/32.png) [@joelbsd](https://forum.mautic.org/u/joelbsd)\
**Post date:** [June 23, 2017, 11:28am UTC](https://forum.mautic.org/t/thrive-form-to-mautic/8800/1 "2017-06-23T11:28:18Z")

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I’m not sure if I’m jumping the gun but…  
  
  
  
I set the API connection using Oauth2 (token refresh 800 days). It all worked flawlessly. The form populated a segment I created (I’m using Mautic Cloud Free).  
  
  
  
However, today, for hours, even if I submit the form with name/email it does not populate the segment.  
  
  
  
I test the API connection in Thrive it says all good connection working. No errors. Nothing has changed. Was working fine overnight but today nothing?  
  
  
  
Maybe I need to wait for Mautic Cloud to run cron jobs? I’m just positive segment population is pretty instant. From my prior testing I’d refresh and I seen my user pop into the segment as expected.  
  
  
  
Any ideas anyone? Anything to look at I’m a bit stuck as it’s Cloud, I can’t see any logs or anything ![:|]( ":|")  
  
  
  
Will see how it goes tomorrow. I’ve also created new API keys and re-done the API connection. Removed the form and created a new one.

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<div class="post-metadata">

**Author:** ![joelbsd](https://avatars.discourse-cdn.com/v4/letter/j/96bed5/32.png) [@joelbsd](https://forum.mautic.org/u/joelbsd)\
**Post date:** [June 23, 2017, 11:28am UTC](https://forum.mautic.org/t/thrive-form-to-mautic/8800/2 "2017-06-23T11:28:18Z")

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I’m not sure if I’m jumping the gun but…

I set the API connection using Oauth2 (token refresh 800 days). It all worked flawlessly. The form populated a segment I created (I’m using Mautic Cloud Free).

However, today, for hours, even if I submit the form with name/email it does not populate the segment.

I test the API connection in Thrive it says all good connection working. No errors. Nothing has changed. Was working fine overnight but today nothing?

Maybe I need to wait for Mautic Cloud to run cron jobs? I’m just positive segment population is pretty instant. From my prior testing I’d refresh and I seen my user pop into the segment as expected.

Any ideas anyone? Anything to look at I’m a bit stuck as it’s Cloud, I can’t see any logs or anything 😑

Will see how it goes tomorrow. I’ve also created new API keys and re-done the API connection. Removed the form and created a new one.

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<div class="post-metadata">

**Author:** ![cmilian](https://avatars.discourse-cdn.com/v4/letter/c/9f8e36/32.png) [@cmilian](https://forum.mautic.org/u/cmilian)\
**Post date:** [August 23, 2017, 1:45pm UTC](https://forum.mautic.org/t/thrive-form-to-mautic/8800/3 "2017-08-23T13:45:54Z")

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Any replies to this post?  
I am hosting Matic in Azure, When I submit from Thrives native forms connected via the api the leads for reach Mautic. API will well connected. If I replace native forms with the HTML code from Mautic I do get the contacts.