# "Total Contacts" is not correct - any idea why? **URL:** \ **Category:** Product Support\ **Created:** [November 18, 2020, 2:00am UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060 "2020-11-18T02:00:10Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![concise.ac](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/concise.ac/32/3603_2.png) [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Post date:** [November 18, 2020, 2:00am UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/1 "2020-11-18T02:00:10Z")
**Your software** My Mautic version is: 3.0 My PHP version is: 7.3.24 My Database type and version is: mySQL **Your problem** My problem is: For some reason my “total contacts” shown in the dashboard graph is wrong - I am referring to the dashboard. This is not a “deal-breaker” at all - just curious to know why it doesn’t reflect exactly what is in the DB. “Created Contacts In Time” is the widget - and this is wrong. Any thoughts? These errors are showing in the log: none Steps I have tried to fix the problem: none ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 18, 2020, 7:27am UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/2 "2020-11-18T07:27:51Z")
Hmm, could that be a cache issue? I’ve seen it also before, but somehow always healed itself. ---
**Author:** ![concise.ac](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/concise.ac/32/3603_2.png) [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Post date:** [November 18, 2020, 11:41pm UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/3 "2020-11-18T23:41:38Z")
Thanks for the help - however - it seems that I found the “reason” (I think). Contacts are being created from mere visitors to my site. I do NOT have a form yet connected to this site but I do have the WordPress plugin set up. So, if you toggle the “Anonymous Contacts” button on the contacts page then it shows all these random IP addresses that I assume are from visitors to my site (or bots). **Can we switch this off** or is it on purpose to try and later connect real contacts with their visits to my site? I hope the screenshots help further. Thanks for all help. ![gh-3](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0a02a13af8523cec6369219e71e19f076daf2799.png) ![gh-2](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d902bea501c61c53ed03ded319d6dd11f8c11c98.png) ---
**Author:** ![concise.ac](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/concise.ac/32/3603_2.png) [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Post date:** [November 18, 2020, 11:46pm UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/4 "2020-11-18T23:46:37Z")
Ah ok… Yes, it appears that Mautic does indeed create “contacts” for visitors to your site. Seems a little odd to call them “contacts” though b/c they aren’t. Anyways - not a deal breaker at all. I wonder though whether this adds a lot of data overhead to the database over time? ---
**Author:** ![concise.ac](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/concise.ac/32/3603_2.png) [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Post date:** [November 18, 2020, 11:47pm UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/5 "2020-11-18T23:47:31Z")
Thanks Joey…I think I found the “issue” or rather inbuilt Mautic behaviour ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 19, 2020, 1:33pm UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/6 "2020-11-19T13:33:34Z")
Hi! Great. However, I encourage you to use unknown visitors as well. You can create a focus item, add it to a dynamic content, which you filter for unknown contacts, and you can show popup to them to enter their email. It is one of the best features of Mautic. Good luck. J ---
**Author:** ![concise.ac](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/concise.ac/32/3603_2.png) [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Post date:** [November 26, 2020, 11:22pm UTC](https://forum.mautic.org/t/total-contacts-is-not-correct-any-idea-why/17060/7 "2020-11-26T23:22:22Z")
That’s a great feature, I’ll try it out