# Total users in segment is not the same when sending a segment newsletter

**URL:** <https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244>\
**Category:** Product Support\
**Created:** [February 22, 2021, 10:40am UTC](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244 "2021-02-22T10:40:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ottenjeffrey](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ottenjeffrey/32/636_2.png) [@ottenjeffrey](https://forum.mautic.org/u/ottenjeffrey)\
**Post date:** [February 22, 2021, 10:40am UTC](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244/1 "2021-02-22T10:40:18Z")

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**Your software**  
My Mautic version is: v2.15.3  
My PHP version is: 7.2.34

**Your problem**  
My problem is: If I go to “contact segments” I have 8894 contact in a “newsletter” segment. When I want to send an email to this segment it will only use 7159 contacts.

How can I solve this?

These errors are showing in the log:

Steps I have tried to fix the problem:

1. mautic:segments:update
2. Created a new segment email instead of clone

Thanks! Jeffrey

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [February 23, 2021, 10:58am UTC](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244/2 "2021-02-23T10:58:18Z")

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Hi there

Is this a totally new list ? A likely scenario could be if you have unsubscribes/bounces already in that segment.

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<div class="post-metadata">

**Author:** ![ottenjeffrey](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ottenjeffrey/32/636_2.png) [@ottenjeffrey](https://forum.mautic.org/u/ottenjeffrey)\
**Post date:** [February 25, 2021, 8:21am UTC](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244/3 "2021-02-25T08:21:59Z")

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Thanks for your reply. No it’s not a new list. I will have a look at the unsubscribes/bounces. First I need to check how to do that 😉

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [February 25, 2021, 10:58am UTC](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244/4 "2021-02-25T10:58:08Z")

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There is two ways to do this.

1. You can do it through reports. You would create a new report with Data Source “Email Sends” and then add in your segment and bounce+unsubs in the filter field.
2. You can do this through mysql