# Track contact on Email reply

**URL:** <https://forum.mautic.org/t/track-contact-on-email-reply/4255>\
**Category:** General Discussion\
**Created:** [June 22, 2016, 5:48pm UTC](https://forum.mautic.org/t/track-contact-on-email-reply/4255 "2016-06-22T17:48:38Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jaheki](https://avatars.discourse-cdn.com/v4/letter/j/c68b51/32.png) [@Jaheki](https://forum.mautic.org/u/Jaheki)\
**Post date:** [June 22, 2016, 5:48pm UTC](https://forum.mautic.org/t/track-contact-on-email-reply/4255/1 "2016-06-22T17:48:38Z")

</div>

Hello there! so here is the scenario: I upload a list of contacts and I email them. Is there any way to get the IP for tracking upon email reply?  
  
  
  
Or do they have to fill out a form on my website/Landing page?

---

<div class="post-metadata">

**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [June 26, 2016, 6:24pm UTC](https://forum.mautic.org/t/track-contact-on-email-reply/4255/2 "2016-06-26T18:24:31Z")

</div>

Sending through Mautic, every user gets its own “version” of the link. Whenever one of those prepared links are called, Mautic knows which user opened the link. It then can set the cookie and record the IP Adresse linked to your lead.

---

<div class="post-metadata">

**Author:** ![Jaheki](https://avatars.discourse-cdn.com/v4/letter/j/c68b51/32.png) [@Jaheki](https://forum.mautic.org/u/Jaheki)\
**Post date:** [June 25, 2016, 6:57pm UTC](https://forum.mautic.org/t/track-contact-on-email-reply/4255/3 "2016-06-25T18:57:28Z")

</div>

So if the email is in my database and I send them a link to my website and they open it, Mautic now knows the IP?

---

<div class="post-metadata">

**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [June 22, 2016, 7:56pm UTC](https://forum.mautic.org/t/track-contact-on-email-reply/4255/4 "2016-06-22T19:56:44Z")

</div>

There needs to be some action that links the email recipient with a website lead. You mentioned some options, but even clicking a trackable link should help. Not sure if simple tracking the opening of an email should work as well. However, this would probably not allow to set a cookie, if the recipient just reads the mail without opening any link.

---

<div class="post-metadata">

**Author:** ![Jaheki](https://avatars.discourse-cdn.com/v4/letter/j/c68b51/32.png) [@Jaheki](https://forum.mautic.org/u/Jaheki)\
**Post date:** [June 22, 2016, 5:48pm UTC](https://forum.mautic.org/t/track-contact-on-email-reply/4255/5 "2016-06-22T17:48:38Z")

</div>

Hello there! so here is the scenario: I upload a list of contacts and I email them. Is there any way to get the IP for tracking upon email reply?

Or do they have to fill out a form on my website/Landing page?