# Track customer email replies?
**URL:** https://forum.mautic.org/t/track-customer-email-replies/5691
**Category:** General Discussion
**Created:** [March 22, 2016, 4:29am UTC](https://forum.mautic.org/t/track-customer-email-replies/5691 "2016-03-22T04:29:16Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@ian](https://forum.mautic.org/u/ian)
#### Post date: [March 22, 2016, 4:29am UTC](https://forum.mautic.org/t/track-customer-email-replies/5691/1 "2016-03-22T04:29:16Z")
Hi, if a customer replies to one of the emails sent from within [Mautic.com](http://Mautic.com), is there a way to include that email reply in the Lead’s timeline?
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### Author:  [@nicklesbr](https://forum.mautic.org/u/nicklesbr)
#### Post date: [August 6, 2016, 5:40pm UTC](https://forum.mautic.org/t/track-customer-email-replies/5691/2 "2016-08-06T17:40:25Z")
Was there any answer discovered for this?
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### Author:  [@ian](https://forum.mautic.org/u/ian)
#### Post date: [March 22, 2016, 4:29am UTC](https://forum.mautic.org/t/track-customer-email-replies/5691/3 "2016-03-22T04:29:16Z")
Hi, if a customer replies to one of the emails sent from within [Mautic.com](http://Mautic.com), is there a way to include that email reply in the Lead’s timeline?
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### Author:  [@demian91](https://forum.mautic.org/u/demian91)
#### Post date: [December 17, 2019, 10:25pm UTC](https://forum.mautic.org/t/track-customer-email-replies/5691/4 "2019-12-17T22:25:41Z")
There is a way to monitor the mailbox in customer replies. I tested it and could see the reply to an email as an event in the customer record.
But I haven’t found were in Mautic the text of that response is tracked. Anyone?