# Tracking Code & Shopify Not Matching up to Contacts

**URL:** <https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465>\
**Category:** Product Support\
**Created:** [October 6, 2020, 1:34pm UTC](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465 "2020-10-06T13:34:42Z")\
**Posts on this page:** 1\
**Showing post:** 7

<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 21, 2021, 8:33am UTC](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465/7 "2021-01-21T08:33:02Z")

</div>

Hey @jordan_ryan , thank you so much for the answer.  
To make sure I understand it right:

1. Someone visits shopify as an anonymous contact, creating a cookie.
2. This person purchases something, so I fire the tracking pixel containing the email address on the thank you page  
The contact’s anonymous profile is now extended with the email = converted into a known contact?

Joey

---

_[View the full topic](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465)._