# Tracking issues

**URL:** <https://forum.mautic.org/t/tracking-issues/12559>\
**Category:** Product Support\
**Created:** [February 3, 2020, 12:01pm UTC](https://forum.mautic.org/t/tracking-issues/12559 "2020-02-03T12:01:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dirk-ao](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk-ao/32/934_2.png) [@dirk-ao](https://forum.mautic.org/u/dirk-ao)\
**Post date:** [February 3, 2020, 12:01pm UTC](https://forum.mautic.org/t/tracking-issues/12559/1 "2020-02-03T12:01:33Z")

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My Mautic version is:  
Server info: Linux vps0301 4.4.0-165-generic #193-Ubuntu SMP Tue Sep 17 17:42:52 UTC 2019 x86\_64  
My PHP version is: PHP Version 7.0.33-11+ubuntu16.04.1+deb.sury.org+1

My problem is: I’m having multiple tracking issues with emails.

- If I set ‘disable trackable urls’ in configuration \> email settings \> disable tracking urls to ‘No’, all my links in my emails will go to my homepage-URL. If I set it to ‘Yes’, my links work.

- Email opens aren’t being tracked. I’ve already used a different browser, but it’s not working. Therefor my campaign ‘decisions’ aren’t working.

I’m willing to pay for a freelancer to help on this job.

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**Author:** ![mahamcou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahamcou/32/1595_2.png) [@mahamcou](https://forum.mautic.org/u/mahamcou)\
**Post date:** [February 4, 2020, 8:14pm UTC](https://forum.mautic.org/t/tracking-issues/12559/2 "2020-02-04T20:14:42Z")

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- Is your “Append tracking pixel into email body” enabled? This will fix your issue of Email opens aren’t being tracked.
- With regard to setting ‘disable trackable urls’, this might be a problem with the actual links in the email body. Did you check the link entries themselves? Although, if set to Yes, links work properly needs more investigation. Let me know.
- What is your Mautic version? (not your Linux)

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**Author:** ![mahamcou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahamcou/32/1595_2.png) [@mahamcou](https://forum.mautic.org/u/mahamcou)\
**Post date:** [February 4, 2020, 8:16pm UTC](https://forum.mautic.org/t/tracking-issues/12559/3 "2020-02-04T20:16:00Z")

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Which email engine do you use?

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 4, 2020, 8:24pm UTC](https://forum.mautic.org/t/tracking-issues/12559/4 "2020-02-04T20:24:11Z")

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@dirk-ao please can you add your Mautic version?

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**Author:** ![dirk-ao](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk-ao/32/934_2.png) [@dirk-ao](https://forum.mautic.org/u/dirk-ao)\
**Post date:** [February 6, 2020, 8:45am UTC](https://forum.mautic.org/t/tracking-issues/12559/5 "2020-02-06T08:45:44Z")

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We aren’t hosting ourselves and the version is 2.15.1-dev. I’ve already told the host to upgrade, so I’m still waiting on that to happen.

We are using Mandrill as our engine.